The Auditor General’s 2011 Work Plan included a review of 311 Toronto. The review objective was to assess the operating effectiveness and efficiency of 311 Toronto. The audit results are presented in the attached report entitled “311 Toronto – Full Potential For Improving Customer Service Has Yet To Be Realized.”
The Auditor General’s 2010 Work Plan included a review of controls over the City’s economic stimulus program and projects funded through intergovernmental agreements with the federal and provincial governments. The objective of this review was to assess the effectiveness of practices implemented to ensure that adequate oversight, internal control, performance measurement and reporting systems are […]
Red light cameras are used in many jurisdictions around the world to enhance enforcement efforts aimed at the reduction in red light running and the resulting accidents. The City of Toronto’s program was initiated in November 2000 with the installation of 10 cameras rotating between 38 intersections. Currently, the City has 87 cameras operating among […]
Remote secure access tokens are used by the City to improve security over access to the City’s computer network from a computer that is not directly linked to the network. Remote secure access tokens and related licences are priced on a per user basis and the costs charged back to City divisions as tokens are […]
This report responds to Council’s request at its meeting of March 8 and 9, 2011 concerning the reporting practices of the Auditor General. This report addresses the protocol for reports issued to City Divisions, Agencies, Boards and Commissions and City controlled Corporations. The reporting practices of the Auditor General are well established, have been in […]
Disposal of Digital Photocopiers – Protection of Sensitive and Confidential Data Needs Strengthening
The Auditor General issued a report dated May 4, 2009 entitled “Review of Disposal of Surplus IT Equipment – Security, Environmental and Financial Risks.” In general terms, this report addressed the controls over the disposal of computer equipment particularly in relation to the requirement to erase information on computer hard drives as part of the […]
This report responds to Council’s request at its meeting of March 8 and 9, 2011 concerning the reporting practices of the Auditor General. This report addresses the protocol for reports issued to City Divisions, Agencies, Boards and Commissions and City controlled Corporations. The reporting practices of the Auditor General are well established, have been in […]
The Auditor General’s 2010 Work Plan included a review of development funds including community benefits negotiated under Sections 37 and 45 of the Planning Act. The objective of this review was to assess administrative procedures for monitoring benefits secured under Sections 37 and 45 of the Planning Act. This report contains seven recommendations along with […]
The Auditor General’s 2010 work plan included a review of the City’s environmental grant and loan programs that support climate change, clean air, sustainable energy and other environmental initiatives. This report addresses the energy loans and grants funded by the Ontario Power Authority managed by the Energy Efficiency Office, Facilities Management Division. At the February […]