Over the past decade, the City of Toronto, like other large organizations, is increasingly conducting business and key operations online and in a networked environment. This makes operations more efficient and citizens are served better. The City stores a vast amount of confidential and sensitive data, such as information about employees and citizens’ personal records. […]
The City, TCHC, and other housing providers must work together to break down barriers that keep people from moving along the housing continuum towards stable housing. A – Improving the Integrity of Waiting List Data Maintaining an accurate and current centralized RGI waiting list is key to getting people efficiently housed. When housing units become […]
In our report entitled “Audit of Information Technology Vulnerability and Penetration Testing – Phase 1: External Penetration Testing” we highlighted to the City management that insufficient preparation to manage cyber threats is widely considered as one of the most critical operational risks facing the organizations. The City, as well as its agencies and corporations are […]
To save on invoice processing costs, the City processes a significant number of invoices (over 30% of total City payments) through the interface bill payment process. This process allows vendors to submit multiple invoices through a consolidated electronic file. The audit identified continuous improvement opportunities to better-leverage data for effective contract management, strategic procurement and […]
The City has a large and complex construction portfolio that needs to be managed effectively, efficiently and economically by the Engineering and Construction Services Division (ECS). Between 2013 and 2017, ECS spent $460 million annually on capital projects. Change orders represent up to 10% of this cost. It is very important to ensure that changes […]
The City has approximately 10.2 million trees, which provide 18,000 hectares of canopy cover. Urban Forestry is responsible for protecting, maintaining, and enhancing the urban forest in the City. Urban Forestry currently assigns tree maintenance work to both City staff and contractors. The City pays on average $1.7 million per month to three contractors to […]
City of Toronto staff rely on their fleet to deliver many services to the public, such as picking up waste, repairing roads, and maintaining our parks and communities. The Fleet Services Division is tasked with keeping this diverse array of vehicles and equipment up and running. This video summarizes the audit report. By The Numbers […]
High Number of Underutilized Vehicles Using an annual threshold of 5,000 km or 125 engine hours, we identified 230 vehicles in 2018 from 15 City divisions and one corporation that were underutilized. This represents 18 per cent of the fleet’s light duty vehicles, up from 15 per cent in 2017. The City paid $10 million […]