This report provides results of the Auditor General’s follow-up review of conditional permits issued by Toronto Building Division. In October 2017, the Auditor General issued a report titled “Toronto Building Division: Conditional Permits”. The report identified several issues, including a lack of effective Conditional Permit (CP) policy and guidance that was leading to the inconsistent […]
Over the years, we’ve noticed that when management is busy working within their division, they may not see or be learning from broader lessons that may help to move their divisions and the City forward as one City. In this report, the Auditor General has identified three common themes in audit recommendations that will, if […]
This report represents the 2019 annual report on fraud, waste and wrongdoing at the City including the activities of the Fraud and Waste Hotline Program (the Hotline Program). It highlights the complaints that have been communicated to the Auditor General’s Office. It does not represent an overall picture of fraud or other wrongdoing across the […]
Auditor General’s Message 2019 marked another busy year for our Office. We completed 14 performance audits, investigations, and reviews, and issued several other reports. We also conducted our regular follow-up process for outstanding recommendations and managed the City’s Fraud and Waste Hotline. My staff’s hard work and the willingness of City divisions, agencies and corporations […]
The Auditor General’s Office conducts an annual follow-up review to determine the implementation status of recommendations in previously issued audit reports. The results of the review are reported to City Council through the Audit Committee. This report provides information regarding the implementation status of audit recommendations issued to City divisions in Community and Social Services, […]
Some critical infrastructure at the City, such as the Toronto Water treatment plants, use Operational Technology (OT) systems called industrial control systems (ICS). ICS systems include supervisory control and data acquisition (SCADA) systems. SCADA systems monitor and control the equipment and devices used in critical infrastructure. The Canadian Cyber Security Centre describes how ICS and […]
TTC provides a critical service – carrying millions of Torontonians around Canada’s largest city every day. Due to issues, limitations, and a complicated system, the TTC may not be getting all the passenger revenue it should. TTC and Metrolinx need to work together to resolve these issues. By The Numbers $1.162B: TTC’s total passenger revenue […]
This consolidated year-end report summarizes the 2019 audit recommendations followup results for all City divisions, the City Manager’s Office, Agencies and Corporations, and recommendations issued by the Auditor General’s Forensic Unit. The number of audit recommendations implemented by management over the past year was low. The City divisions, the City Manager’s Office and Agencies and […]