Why This Audit Matters Workforce planning and management, including succession planning, are critical in ensuring that the Toronto Transit Commission’s (TTC) non-union workforce meets its operational requirements to support providing public transit services to the City of Toronto, particularly as the number of employees at or nearing retirement eligibility is increasing. Background This audit assessed […]
Over the past five years, the City of Toronto, like many other organizations, accelerated the use of online collaboration and meetings (e.g. using Webex, Teams), in particular due to the Covid-19 pandemic.[1] The use of online meeting platforms continues, owing to factors such as ease of use and hybrid work arrangements. Hybrid meetings, a combination […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing, and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends and emerging issues, make results-oriented recommendations to management, and inform our Audit Work Plan Responsibility to Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection […]
Why This Audit Matters People experiencing homelessness are particularly vulnerable to illness and injury due to exposure to cold temperatures. Toronto Shelter and Support Services (TSSS) provides indoor spaces and services to support individuals experiencing homelessness during the cold winter months. Background Our audit aimed to answer whether there are opportunities (1) to minimize people […]
Why This Audit Matters City parks play a vital role in enhancing the quality of life for people of all ages. Ensuring the ongoing maintenance and repair of park assets and amenities is key to ensuring safe and well functioning public spaces. Background This audit is the second phase of the operational review of the […]
This report provides information about the Auditor General’s Office 2024 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2024, the Auditor General’s Office presented 10 audit, investigation, and cybersecurity reports with 86 recommendations, as well as a consolidated report on the status of previous Auditor […]
Why This Audit Matters Software licences are a significant and growing cost, as the City embraces digital infrastructure and automates its systems and processes. It is important to maximize the value of the City’s investment in software and ensure that acquired software licences and subscriptions are carefully planned, managed, and deployed in a timely manner. […]
The purpose of this report is to provide City Council with the Auditor General’s 2025 Work Plan, which contains projects that are in progress or will begin in 2025, and many new projects on the horizon to commence in either late 2025 or 2026. These audit projects are identified through a City-wide risk and opportunities […]
Why This Audit Matters Beautiful, clean and safe parks are important community spaces that contribute to the quality of life in Toronto’s communities. City crews of the Parks Branch are responsible for maintaining the City’s parks to ensure service level standards are met. Background This report presents the first phase of the audit which aimed […]