Why This Audit Matters Because the contractors perform the majority of winter road maintenance activities for the City, it is critical that the Division properly designs and manages the contracts. If contractors do not meet their required service levels during winter snow events, the Division may not be able to ensure public and road safety […]
Torontonians rely on a healthy City workforce to provide services. Employees depend on their health benefit plan to support them in remaining healthy. Fraud detection and prevention helps improve the sustainability of health benefit plans. This investigation confirms that the City has implemented past Auditor General recommendations around health benefits. Because of that, the City […]
In 2019 the City spent $152 million to provide employee health benefits. Dental benefits amounted to $51.9 million or 34 per cent of total benefit costs. Testing the controls to ensure claims are reasonable and legitimate and reviewing plan design provides a measure of assurance to City Council that the City is receiving the best […]
The Auditor General undertakes a risk-based approach to audit selection. To identify audit priorities for her Audit Work Plan, every five years the Auditor General performs an extensive risk assessment of the operations of the City divisions and its major agencies and corporations included in her mandate. The results of the Auditor General’s last city-wide […]
The Auditor General reviews the implementation status of outstanding audit recommendations, and reports the review results to City Council through the Audit Committee. As of September 30, 2020, there were 749 outstanding recommendations, 296 were identified as high priority. This year, our Office implemented a new audit management technology solution designed for auditors to manage […]
Why This Audit Matters The City’s home ownership assistance program (the “Program”) helps provide affordable home ownership opportunities for residents. With limited funding available to address its housing priorities, it is important for the City to ensure that the Program is having the desired positive impact on people’s lives and accomplishing its housing objectives. By […]
This report provides the Auditor General’s findings from reviewing the 2018 sale of a property at 260 Eighth Street in Etobicoke, Ontario (the Property). This review was initiated based on concerns brought forward by a complainant in relation to the sale of the Property. They included that the sale amount of the Property was less […]
This report provides results of the Auditor General’s follow-up review of conditional permits issued by Toronto Building Division. In October 2017, the Auditor General issued a report titled “Toronto Building Division: Conditional Permits”. The report identified several issues, including a lack of effective Conditional Permit (CP) policy and guidance that was leading to the inconsistent […]
Over the years, we’ve noticed that when management is busy working within their division, they may not see or be learning from broader lessons that may help to move their divisions and the City forward as one City. In this report, the Auditor General has identified three common themes in audit recommendations that will, if […]