Why This Audit Matters Beautiful, clean and safe parks are important community spaces that contribute to the quality of life in Toronto’s communities. City crews of the Parks Branch are responsible for maintaining the City’s parks to ensure service level standards are met. Background This report presents the first phase of the audit which aimed […]
Why This Audit Matters The City’s unsolicited proposal policy and process sets out expectations for how divisions respond to unsolicited proposals in a manner that ensures transparency, fairness, best value for the City. This audit reinforces the importance of management’s leadership and commitment to ensuring openness, fairness, and transparency in City procurement. Background Unsolicited proposals […]
Why The Follow-Up Process Matters The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations and the intended benefits. The financial and non-financial benefits realized by implementing the Auditor General’s recommendations are reported through the Auditor General’s Annual Reports. […]
Why This Audit Matters Toronto Paramedic Services (the Division) provides 24/7 medical emergency pre-hospital care and ambulance transportation. Timely ambulance emergency response is critical, particularly for people with medical issues requiring urgent attention at the hospital. Every second matters for ambulance emergency response, particularly when it is a matter of life or death. What We […]
Why This Audit Matters Short-term rental services have disrupted housing markets across Canada, with conversion of long-term rental housing stock to short-term. The City’s Short-Term Rental Program aims to limit short-term rental activity to principal residences and safeguard long-term rental residential housing. Our audit identifies ways to improve the overall effectiveness and efficiency of the […]
This report provides the results of an investigation into an allegation of reprisal from a City of Toronto employee in the Municipal Licensing and Standards Division. The employee claimed they were facing reprisal by management for disclosing a conflict of interest to the Fraud and Waste Hotline. In accordance with the Toronto Public Service By-law, […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends, address risks, make action-oriented recommendations to management, and inform our audit work plan Responsibility to Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection policy, […]
This report provides information about the Auditor General’s Office 2023 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2023, the Auditor General’s Office presented eight audit, investigation, cybersecurity, and other reports. The findings and recommendations in these reports focused on: strengthening the safety of the […]
Why This Audit Matters The Ontario Building Code (Building Code) sets the minimum standards for the design and construction of buildings to minimize risk to the health and safety of occupants. Reviewing and approving building permit applications can help ensure that proposed construction complies with the Building Code, Zoning by-laws, and other Applicable Law. Our […]