Why This Audit Matters Software licences are a significant and growing cost, as the City embraces digital infrastructure and automates its systems and processes. It is important to maximize the value of the City’s investment in software and ensure that acquired software licences and subscriptions are carefully planned, managed, and deployed in a timely manner. […]
The purpose of this report is to provide City Council with the Auditor General’s 2025 Work Plan, which contains projects that are in progress or will begin in 2025, and many new projects on the horizon to commence in either late 2025 or 2026. These audit projects are identified through a City-wide risk and opportunities […]
Why This Audit Matters Beautiful, clean and safe parks are important community spaces that contribute to the quality of life in Toronto’s communities. City crews of the Parks Branch are responsible for maintaining the City’s parks to ensure service level standards are met. Background This report presents the first phase of the audit which aimed […]
Why This Audit Matters The City’s unsolicited proposal policy and process sets out expectations for how divisions respond to unsolicited proposals in a manner that ensures transparency, fairness, best value for the City. This audit reinforces the importance of management’s leadership and commitment to ensuring openness, fairness, and transparency in City procurement. Background Unsolicited proposals […]
The Auditor General’s 2024 Work Plan included a cybersecurity audit of the Toronto Community Housing Corporation (TCHC). TCHC also provides information technology services to Toronto Seniors Housing Corporation (TSHC) which is integrated with TCHC’s enterprise information technology infrastructure and environment. As such, we also included TSHC’s systems in our audit scope. Phase One of this […]
Toronto Hydro Corporation (“Toronto Hydro”) is fully owned by the City of Toronto and employs over 1,300 staff. The company delivers electricity to approximately 793,000 customers in Toronto, representing approximately 18% of all electricity consumed in the Province of Ontario. Information technology (IT) plays an important role in all aspects of Toronto Hydro’s operations and […]
The Auditor General’s 2024 Work Plan included a cybersecurity audit of the Toronto Community Housing Corporation (TCHC). TCHC also provides information technology services to Toronto Seniors Housing Corporation (TSHC) which is integrated with TCHC’s enterprise information technology environment. As such, we also included TSHC’s systems in our audit scope. Confidential attachment 1 is our cybersecurity […]
Why The Follow-Up Process Matters The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations and the intended benefits. The financial and non-financial benefits realized by implementing the Auditor General’s recommendations are reported through the Auditor General’s Annual Reports. […]
Why This Audit Matters Toronto Paramedic Services (the Division) provides 24/7 medical emergency pre-hospital care and ambulance transportation. Timely ambulance emergency response is critical, particularly for people with medical issues requiring urgent attention at the hospital. Every second matters for ambulance emergency response, particularly when it is a matter of life or death. What We […]