Why This Report Matters The FIFA World Cup 2026 is a large international event, also called Mega event, with six matches to be hosted by the City of Toronto at a budget of $380 million. Given the magnitude and financial impact of the FIFA World Cup 2026, including involvement with other levels of government, this […]
Why This Follow-up Matters Contracted winter maintenance services are part of the City’s snow and ice management plan to ensure the safety and mobility of all road, sidewalk, cycle, and path users. In March 2025, City Council requested that the Auditor General (AG) review whether previous AG recommendations were implemented by management ahead of the February […]
Why the Follow-Up Process Matters The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations. Benefits from Recommendations City divisions have made good progress as outlined in the Noteworthy Results section of the report. The financial benefits identified in […]
Why This Audit Matters This audit was initiated in response to concerns from City staff, management, and Councillors that low dollar value purchasing (under $3,000) takes too long. Given the City’s large volume of low dollar value purchases, increasing the efficiency of its procurement and payment processes can significantly impact divisional operations. Audit Objective This […]
Why This Audit Matters Utility cuts can lead to traffic disruptions and construction-related complaints. Inadequate utility cut restoration can deteriorate City roads and sidewalks or result in road hazards, increasing safety risks for drivers, cyclists and pedestrians. As a result, it is crucial for the City to effectively manage the utility cut process. Background Since […]
The Complaint The Auditor General’s Fraud & Waste Hotline received a complaint alleging that 14 of the City’s electricity accounts were switched from Toronto Hydro to two different third-party energy retailers without the City’s knowledge. The Corporate Real Estate Management (CREM) Division, upon following up with Toronto Hydro and the two energy retailers, discovered that […]
Why This Audit Matters Workforce planning and management, including succession planning, are critical in ensuring that the Toronto Transit Commission’s (TTC) non-union workforce meets its operational requirements to support providing public transit services to the City of Toronto, particularly as the number of employees at or nearing retirement eligibility is increasing. Background This audit assessed […]
Over the past five years, the City of Toronto, like many other organizations, accelerated the use of online collaboration and meetings (e.g. using Webex, Teams), in particular due to the Covid-19 pandemic.[1] The use of online meeting platforms continues, owing to factors such as ease of use and hybrid work arrangements. Hybrid meetings, a combination […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing, and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends and emerging issues, make results-oriented recommendations to management, and inform our Audit Work Plan Responsibility to Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection […]