Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends, address risks, make action-oriented recommendations to management and inform our audit work plan Responsibility to Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection policy, […]
The purpose of this report is to provide an update on a fraud and waste complaint received, the subsequent action taken on the allegations and that management continues to work on the matters raised. In mid-2016, the City’s Fraud and Waste Hotline (operated by the Auditor General’s Office) received a complaint alleging a utility contracting services […]
PDF version of the ‘At a glance’ for this report Why This Review Matters In a city with almost 3 million people, demand for police resources is high. Response times are increasing and the Toronto Police Service (TPS) must determine the most efficient and effective allocation and use of its front-line priority response unit (PRU) […]
Read the full report Purpose of this Overall Common Themes Report The purpose of this overall common themes report is to highlight key messages and themes common to both of these reports, which span the continuum of front-line policing: from the time when a member of the public calls 9-1-1 or the TPS non-emergency line […]
PDF version of the ‘At A Glance’ for this report Why This Audit Matters Toronto Police Service (TPS) operates the 9-1-1 Public Safety Answering Point (PSAP) for the City. The PSAP is the first point of contact for those dialing 9-1-1 to receive emergency assistance from fire, ambulance, and police. It plays a crucial role […]
Why This Audit Matters The City will likely continue to use hotels as a temporary housing solution to meet the demand for emergency shelter beds or for other emergencies that may arise. Putting in place the right strategies to effectively oversee and manage hotel operations allows the Shelter, Support, and Housing Administration (SSHA) Division to […]
Cyberattacks are widely considered to be one of the most critical operational risks facing organizations. The Auditor General has taken a proactive approach in planning her audits and has included them in her annual work plans. This Phase 2 report is an extension of our work that was underway when we issued our first report […]
Cyber threats are on the rise and continue to evolve. Many municipalities in Canada and the U.S. have been affected by cyberattacks in recent years. The Toronto Transit Commission was recently hit by a ransomware attack in October 2021. In Canada, the estimated average cost of a data breach is $6.35 million. As cybersecurity threats […]
Why This Audit Matters This report provides a roadmap to support the Shelter, Support & Housing Administration (SSHA) Division to more effectively guide each client on their journey towards stable housing. The recommendations outline the need for consistency and the robust infrastructure required to ensure a more efficient and effective approach to improving outcomes for […]