This report provides information about the Auditor General’s Office 2023 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2023, the Auditor General’s Office presented eight audit, investigation, cybersecurity, and other reports. The findings and recommendations in these reports focused on: strengthening the safety of the […]
Why This Audit Matters The Ontario Building Code (Building Code) sets the minimum standards for the design and construction of buildings to minimize risk to the health and safety of occupants. Reviewing and approving building permit applications can help ensure that proposed construction complies with the Building Code, Zoning by-laws, and other Applicable Law. Our […]
This report provides an update to information included in the Auditor General’s report (June 28, 2023), “Winter Maintenance Program Follow-Up: Status of Previous Auditor General’s Recommendations & Processes to Hold Contractors Accountable to New Contract Terms“. The Winter Maintenance Program Follow-Up report identified that Transportation Services was still working to implement 13 of the 22 […]
Why This Audit Matters Since Toronto’s amalgamation in 1998, City divisions have used various work management systems. These systems mostly operate separately from each other and are difficult to upgrade as approaching their end of life. The Enterprise Work Management Solution (EWMS) program was initiated in 2013 to improve the work management process across the […]
The purpose of this report is to provide City Council with the Auditor General’s 2024 Work Plan, which contains projects that are in progress or will begin in 2024, and many new projects on the horizon to commence in either late 2024 or 2025. These audit projects are identified through a City-wide risk and opportunities […]
Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]
Why This Audit Matters Toronto Transit Commission (TTC) provides public transit services in the city of Toronto. The TTC streetcar network served 38 million streetcar boardings from January 1 to July 31, 2023. An effective streetcar overhead maintenance and repair program plays a vital role in preventing unexpected asset failures and service delays. In turn, […]
Why This Follow-Up Matters Contracted winter maintenance services are part of the City’s snow and ice management plan that is designed to prioritize the safety and mobility of all road, sidewalk, cycle, and path users. Nearly $1.5B in winter maintenance contracts (over a 10-year term) were awarded in December 2021. City Council voted to have […]
Why Follow-Up Matters Management’s actions to implement the Auditor General’s recommendations result in various benefits to the City, including non-financial benefits of strengthening internal controls to mitigate risks and continually improving how services are delivered. There are also financial benefits – the Auditor General’s 2022 Annual Report noted that management’s actions to implement recommendations have […]