WHY THIS REPORT MATTERS From 2011 to 2016, the Auditor General’s Office completed a series of Continuous Controls Monitoring (CCM) projects using data analysis and reviewing overtime, absenteeism, kilometrage, telecommunication, and accounts payable, identifying $20 million in savings and resulting in noticeable improvements across the City. The Auditor General included a CCM project in her […]
Why the Follow-Up Process Matters The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations. Benefits from Recommendations The implementation of Auditor General’s recommendations results in financial and non-financial benefits to the City, as reported in the Auditor General’s […]
WHY THIS AUDIT MATTERS The Administrative Penalty System (APS) is the City’s process to resolve disputes and collect payments for administrative penalties, which are imposed for various traffic by-law and statute violations. The City implemented its APS to resolve by-law disputes more efficiently than it had through the provincial court. Timely dispute resolution and collections […]
Why This Audit Matters Solid Waste Management Services (SWMS) is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste. If solid waste accumulates in public areas and in local bodies of water, it can degrade our environment and negatively impact human health. Background This audit assessed whether SWMS […]
The Toronto Public Library (TPL) operates the largest public library system in Canada through TPL’s network of 100 branches across Toronto. In 2024, there were 13.4 million in-branch visits and 31.5 million online visits, with approximately 1.1 million registered library cardholders.1 The TPL’s 2025 operating budget was $269 million, funded mostly by the City of […]
The Auditor General follows up on the implementation status of outstanding recommendations made through her audit and investigation reports. The purpose is to verify that Auditor General recommendations are fully implemented and that intended benefits are achieved. In this follow-up cycle, we reviewed the status of seven recommendations reported by management as fully implemented from […]
The Auditor General follows up on the implementation status of outstanding recommendations made through her audit and investigation reports. The purpose is to verify that Auditor General recommendations are fully implemented and that intended benefits are achieved. In this follow-up cycle, we reviewed the status of 41 out of 45 recommendations reported by management as […]
Why This Audit Matters Information Technology (IT) serves a crucial role in enabling the Toronto Police Service (TPS) to effectively deliver policing services to Toronto’s residents. Key TPS IT systems are currently undergoing major transformations. Strong governance by TPS and oversight by the Toronto Police Service Board (TPSB) is essential to support effective and successful […]
The Auditor General follows up on the implementation status of outstanding recommendations from her audit reports. The purpose is to verify that Auditor General recommendations are fully implemented and that intended benefits are achieved. This report provides a consolidated summary on the status of 51 recommendations issued by the Auditor General to the Toronto Police […]