The Toronto Public Library (TPL) operates the largest public library system in Canada through TPL’s network of 100 branches across Toronto. In 2024, there were 13.4 million in-branch visits and 31.5 million online visits, with approximately 1.1 million registered library cardholders.1 The TPL’s 2025 operating budget was $269 million, funded mostly by the City of […]
Why This Audit Matters Information Technology (IT) serves a crucial role in enabling the Toronto Police Service (TPS) to effectively deliver policing services to Toronto’s residents. Key TPS IT systems are currently undergoing major transformations. Strong governance by TPS and oversight by the Toronto Police Service Board (TPSB) is essential to support effective and successful […]
The Auditor General follows up on the implementation status of outstanding recommendations from her audit reports. The purpose is to verify that Auditor General recommendations are fully implemented and that intended benefits are achieved. This report provides a consolidated summary on the status of 51 recommendations issued by the Auditor General to the Toronto Police […]
The Auditor General included a cybersecurity audit of Exhibition Place, an agency of the City of Toronto, in her 2025 Work Plan. Exhibition Place is Canada’s largest convention centre and entertainment and sports venue, generating $595 million[1] in economic impact annually and $67.3 million in revenue in 2024. Phase One of this cybersecurity audit was […]
This report provides the outcome of the Auditor General’s Office’s investigation into the procurement of the PayIt platform. [1] In 2024, after the Auditor General issued an audit report on the procurement and implementation of PayIt’s unsolicited proposal, City Council requested the Auditor General to consider further investigating: a. the decision-making process that resulted in […]
Why This Audit Matters The Corporate Real Estate Management (CREM) Division is responsible for delivering some of the City’s largest capital construction projects. Our audit focused on CREM’s processes for reviewing capital project change orders and related documentation as changes on capital projects can result in project delays and significant cost increases. Background This audit […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing, and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends and emerging issues, make results-oriented recommendations to management, and inform our Audit Work Plan What’s New One major investigation resulted in issuing a public report: […]
Over the years, the Auditor General has issued a significant number of reports and recommendations to provide independent assessments on the quality of stewardship over public funds and whether value for money is achieved in operating City divisions, and certain City agencies and corporations. The Auditor General periodically issues a report to highlight common themes […]
The purpose of this report is to update the Audit Committee on the Auditor General’s decision in considering City Council’s request to include an investigation into SmartTrack implementation in her 2026 Work Plan, and to report back on any required changes to the timeline of other work in her Work Plan. The report also provides […]