Why This Audit Matters Short-term rental services have disrupted housing markets across Canada, with conversion of long-term rental housing stock to short-term. The City’s Short-Term Rental Program aims to limit short-term rental activity to principal residences and safeguard long-term rental residential housing. Our audit identifies ways to improve the overall effectiveness and efficiency of the […]
This report provides the results of an investigation into an allegation of reprisal from a City of Toronto employee in the Municipal Licensing and Standards Division. The employee claimed they were facing reprisal by management for disclosing a conflict of interest to the Fraud and Waste Hotline. In accordance with the Toronto Public Service By-law, […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends, address risks, make action-oriented recommendations to management, and inform our audit work plan Responsibility to Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection policy, […]
This report provides information about the Auditor General’s Office 2023 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2023, the Auditor General’s Office presented eight audit, investigation, cybersecurity, and other reports. The findings and recommendations in these reports focused on: strengthening the safety of the […]
Why This Audit Matters The Ontario Building Code (Building Code) sets the minimum standards for the design and construction of buildings to minimize risk to the health and safety of occupants. Reviewing and approving building permit applications can help ensure that proposed construction complies with the Building Code, Zoning by-laws, and other Applicable Law. Our […]
This report provides an update to information included in the Auditor General’s report (June 28, 2023), “Winter Maintenance Program Follow-Up: Status of Previous Auditor General’s Recommendations & Processes to Hold Contractors Accountable to New Contract Terms“. The Winter Maintenance Program Follow-Up report identified that Transportation Services was still working to implement 13 of the 22 […]
Why This Audit Matters Since Toronto’s amalgamation in 1998, City divisions have used various work management systems. These systems mostly operate separately from each other and are difficult to upgrade as approaching their end of life. The Enterprise Work Management Solution (EWMS) program was initiated in 2013 to improve the work management process across the […]
The purpose of this report is to provide City Council with the Auditor General’s 2024 Work Plan, which contains projects that are in progress or will begin in 2024, and many new projects on the horizon to commence in either late 2024 or 2025. These audit projects are identified through a City-wide risk and opportunities […]
Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]