The purpose of this report is to provide City Council with the Auditor General’s 2024 Work Plan, which contains projects that are in progress or will begin in 2024, and many new projects on the horizon to commence in either late 2024 or 2025. These audit projects are identified through a City-wide risk and opportunities […]
Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]
Why This Audit Matters Toronto Transit Commission (TTC) provides public transit services in the city of Toronto. The TTC streetcar network served 38 million streetcar boardings from January 1 to July 31, 2023. An effective streetcar overhead maintenance and repair program plays a vital role in preventing unexpected asset failures and service delays. In turn, […]
Why This Follow-Up Matters Contracted winter maintenance services are part of the City’s snow and ice management plan that is designed to prioritize the safety and mobility of all road, sidewalk, cycle, and path users. Nearly $1.5B in winter maintenance contracts (over a 10-year term) were awarded in December 2021. City Council voted to have […]
Why Follow-Up Matters Management’s actions to implement the Auditor General’s recommendations result in various benefits to the City, including non-financial benefits of strengthening internal controls to mitigate risks and continually improving how services are delivered. There are also financial benefits – the Auditor General’s 2022 Annual Report noted that management’s actions to implement recommendations have […]
Why This Audit Matters In May 2021, the City of Toronto issued a negotiated request for proposals (NRFP) for winter maintenance services in 11 geographically based contract areas. The non-binding, flexible NRFP procurement process was a new process for most winter maintenance contractors. Nearly $1.5 billion in winter maintenance contracts (over a 10-year term) were […]
Why This Investigation Matters This investigation looked into allegations of wrongdoing related to the construction of two large houses by one builder. One of the houses was more than 600 square meters in size and had a firewall, basketball court, and underground parking for 6 vehicles. The houses were in different districts, and different Toronto […]
Why This Audit Matters The Modular Housing Initiative is an innovative opportunity for the City to respond rapidly to Toronto’s urgent homelessness situation and to reduce pressure on its shelter system. Proper oversight and management of the Modular Housing Initiative is critical to ensure the projects are on time and on budget. Background In April […]
This report provides information about the Auditor General’s Office 2022 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2022, the Auditor General’s Office presented nine audit, investigation, cybersecurity and other reports. The findings and recommendations in these reports focused on improving the efficiency and effectiveness […]