Why this audit matters TCHC management is accountable for achieving its core mission of providing clean, safe, well-maintained, affordable homes for residents. The themes and lessons learned from our audit of contracted property management services can be applied to improve oversight, monitoring, and management of service delivery across TCHC’s entire portfolio. Background TCHC has a […]
It is important to analyze long-term multi-million dollar contracts that are ready for renewal to assess if the City is receiving value for money before entering into new contracts. This report considers whether the City was receiving the best value for money by contracting out winter maintenance services (vs an in-house solution) and identifies opportunities […]
Over the past decade, the City of Toronto, like other large organizations, is increasingly conducting business and key operations online in a networked environment. This makes operations more efficient and citizens are served better. The purpose of this report is to communicate security incidents that occurred at a City division and a City organization and […]
Why This Audit Matters Because the contractors perform the majority of winter road maintenance activities for the City, it is critical that the Division properly designs and manages the contracts. If contractors do not meet their required service levels during winter snow events, the Division may not be able to ensure public and road safety […]
Why This Audit Matters The City’s home ownership assistance program (the “Program”) helps provide affordable home ownership opportunities for residents. With limited funding available to address its housing priorities, it is important for the City to ensure that the Program is having the desired positive impact on people’s lives and accomplishing its housing objectives. By […]
Some critical infrastructure at the City, such as the Toronto Water treatment plants, use Operational Technology (OT) systems called industrial control systems (ICS). ICS systems include supervisory control and data acquisition (SCADA) systems. SCADA systems monitor and control the equipment and devices used in critical infrastructure. The Canadian Cyber Security Centre describes how ICS and […]
TTC provides a critical service – carrying millions of Torontonians around Canada’s largest city every day. Due to issues, limitations, and a complicated system, the TTC may not be getting all the passenger revenue it should. TTC and Metrolinx need to work together to resolve these issues. By The Numbers $1.162B: TTC’s total passenger revenue […]
City of Toronto staff rely on a fleet of just under 5,000 vehicles and equipment valued at $330 million to deliver many services to the public, such as picking up waste, repairing roads, and maintaining our parks and communities. The Fleet Services Division is tasked with the annual purchase, rental, and disposal of this diverse […]
There is a limited supply of social housing resulting in long wait times for people seeking rent-geared-to-income (RGI) assistance. Effective eligibility reviews are a key safeguard for ensuring the nearly $385 million in annual subsidy funding helps people who genuinely need RGI. Annually, an average of about $7,200 in RGI assistance is provided to each […]