Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends, address risks, make action-oriented recommendations to management and inform our audit work plan Responsibility To Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection policy, […]
This report provides information on the Auditor General’s Office 2021 activities and financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2021, the Auditor General’s Office presented 14 audit, review and investigation reports, three follow-up reports and seven administrative reports. Additionally, our Fraud and Waste Hotline was as busy […]
The Auditor General has proactively raised concerns about evolving cybersecurity threats to the City and its Agencies and Corporations. These threats are real and large-scale attacks have disrupted public services in jurisdictions across North America and around the world, such as emergency response systems, utility services and law enforcement operations. A SCADA system, also known […]
Why this audit matters TCHC management is accountable for achieving its core mission of providing clean, safe, well-maintained, affordable homes for residents. The themes and lessons learned from our audit of contracted property management services can be applied to improve oversight, monitoring, and management of service delivery across TCHC’s entire portfolio. Background TCHC has a […]
The purpose of this report is to provide City Council with an overview of the work the Auditor General plans to conduct in 2022. Audit projects included in the Annual Work Plan are identified through a risk assessment process conducted periodically, a review of emerging issues, and an analysis of trends in allegations made to […]
Why this audit matters TCHC management is accountable for achieving its core mission of providing clean, safe, well-maintained, affordable homes for residents. The themes and lessons learned from our audit of contracted property management services can be applied to improve oversight, monitoring, and management of service delivery across TCHC’s entire portfolio. Background TCHC has a […]
Cyberattacks are widely considered to be one of the most critical operational risks facing organizations. This Phase 1 report includes the results of a review of critical systems in Toronto Fire Services (TFS). This report contains two administrative recommendations. The confidential findings and recommendations from our review are contained in Confidential Attachment 1. Reason for […]
In 2019, the Auditor General became aware of attacks on critical water systems in the U.S. and other jurisdictions. In addition, there were a number of alerts issued by the U.S. Department of Homeland Security (DHS), the U.S. Federal Bureau of Investigation (FBI), the Canadian Centre for Cyber Security, and other agencies. These alerts included […]
This consolidated status report summarizes the 2021 recommendation follow-up results for all City divisions, the City Manager’s Office, agencies and corporations, and recommendations issued by the Auditor General’s Forensic Unit. During 2021, we verified 177 recommendations. Since inception, the Auditor General has verified 81% of recommendations as fully implemented or no longer relevant. We performed […]