This report summarizes the Auditor General’s review of an allegation of waste and its settlement regarding the City’s non-compliance with a software end user agreement which resulted in the City making an advanced purchase for new software licenses that continue to remain underutilized. The City purchases various proprietary software to meet its operational needs. Proprietary […]
In a December 12, 2019 letter to the Auditor General, the Toronto Police Services Board requested the Auditor General to conduct a cybersecurity audit. Given the size and importance of Toronto Police Service (TPS) and the sensitivity of the information it retains, the Auditor General prioritized the allocation of resources on the request and agreed […]
This report provides the results of an investigation into an allegation of reprisal from a former City of Toronto employee whose position was terminated. The former employee claimed the termination of their employment was reprisal by management for disclosing billing concerns and potential conflicts of interest between a Director and vendors. In accordance with the […]
Background This report reviews invoice processing and contract management in the Toronto Corporate Real Estate Management (CREM) Division (formerly Facilities Management). Why This Review Matters Addressing the issues identified in categories A to C (listed below) will assist CREM in transforming its invoice payment, procurement, contract management, and vendor management processes and help ensure the […]
City Council made a recommendation on October 27, 28 and 30, 2020 requesting the General Manager, Transportation Services, in consultation with the City Solicitor and the Auditor General, to report to the Audit Committee in the second quarter of 2021 to take on the definition and charging of standby payments for the remainder (two years) […]
It is important to analyze long-term multi-million dollar contracts that are ready for renewal to assess if the City is receiving value for money before entering into new contracts. This report considers whether the City was receiving the best value for money by contracting out winter maintenance services (vs an in-house solution) and identifies opportunities […]
The Auditor General reviews the implementation status of recommendations made through her audit and investigation reports. The results of the review are reported to City Council through the Audit Committee. Our Office implemented a new audit management technology solution. As an extension of the new system, we integrated continuous tracking of the implementation status of […]
In December 2020, City Council adopted a motion requesting the Auditor General to consider adding to the Auditor General’s 2021 Work Plan an audit of previous replacement rental units to assess whether the CreateTO incident was an isolated issue and whether units were allocated in accordance with City policy. This report provides a response to […]
In late 2017, the City’s Fraud and Waste Hotline (operated by the Auditor General’s Office) received a complaint regarding TPA’s vendor (“the Vendor”) of Pay & Display machines and related services. The Auditor General undertook an initial assessment of the allegations to better understand the information provided and to consider what actions would be appropriate […]