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This consolidated status report summarizes the 2021 recommendation follow-up results for all City divisions, the City Manager’s Office, agencies and corporations, and recommendations issued by the Auditor General’s Forensic Unit.

During 2021, we verified 177 recommendations. Since inception, the Auditor General has verified 81% of recommendations as fully implemented or no longer relevant.

We performed a significant amount of follow-up work on verifying high priority recommendations implemented by City Divisions in our last follow-up cycle. The results of our review were reported to Audit Committee at its meeting on July 7, 2021 and later to Council on July 14-16, 2021. The July 2021 status report on outstanding recommendations is available at:

http://app.toronto.ca/tmmis/viewAgendaItemHistory.do?item=2021.AU9.6

Separate Follow-up Report on Cybersecurity Recommendations
Given the critical nature of recommendations from the report entitled: “Cyber Safety – Critical Infrastructure Systems: Toronto Water SCADA System” we also dedicated resources to verify implementation of the recommendations in that report. The results of that follow-up are being separately reported to the November 2, 2021 Audit Committee and are not included in the results of this report due to the timing of the work performed.

November 2021 Consolidated Status Report on Outstanding Recommendations
This report provides an update on our follow-up results since our last report to Audit Committee. Specifically we are reporting on:

  • Results of recommendations verified at major agencies and corporations (Toronto Transit Commission and Toronto Community Housing Corporation)
  • Management’s actions to implement our recommendations, as of October 1, 2021
  • High priority recommendations that management still needs to implement, as of October 1, 2021

Results of recommendations verified at major agencies and corporations

In this round of follow-up, we focused on verifying the status of high priority recommendations management reported as fully implemented at the City’s major agencies and corporations. Specifically, at Toronto Transit Commission (TTC) and Toronto Community Housing Corporation (TCHC).

Table 1: Consolidated Results of the Auditor General’s 2021 Recommendation Follow-up at Major Agencies and Corporations

Management’s actions to implement our recommendations (as at October 1, 2021, not yet verified)
As at October 1, 2021, there were 209 recommendations (including 86 high priority) reported by management as fully implemented or no longer relevant1. These recommendations (for City divisions, agencies and corporations, and recommendations from fraud and waste investigations) still need to be verified by the Auditor General. This highlights that management is taking action to address our recommendations, according to their assessment.

High priority recommendations that management needs to implement, as of October 1, 2021
Of the 451 not fully implemented recommendations issued to City divisions and agencies and corporations, 202 are considered high priority. Management’s actions to implement these high priority recommendations are included in Attachment 2, Attachment 5 or Confidential Attachment 1.

[1] Conclusions from verifying recommendations from the Toronto Water SCADA System report are not reflected in these figures. The status of those recommendations is being separately reported to Audit Committee.

Reason for Confidential Information

The Confidential Attachment 1 to this report involves the security of property of the City or local boards.

The Confidential Attachment 1 to this report deals with personal matters about identifiable individuals, including city employees.

The Confidential Attachment 1 to this report involves litigation or potential litigation affecting the City or a local board.

The Confidential Attachment 1 to this report describes criteria to be applied to negotiations that will be carried on by or on behalf of the City of Toronto, including information regarding the criteria that should be applied when negotiating and preparing contracts.