In our report entitled “Audit of Information Technology Vulnerability and Penetration Testing – Phase 1: External Penetration Testing” we highlighted to the City management that insufficient preparation to manage cyber threats is widely considered as one of the most critical operational risks facing the organizations. The City, as well as its agencies and corporations are […]
To save on invoice processing costs, the City processes a significant number of invoices (over 30% of total City payments) through the interface bill payment process. This process allows vendors to submit multiple invoices through a consolidated electronic file. The audit identified continuous improvement opportunities to better-leverage data for effective contract management, strategic procurement and […]
The City has a large and complex construction portfolio that needs to be managed effectively, efficiently and economically by the Engineering and Construction Services Division (ECS). Between 2013 and 2017, ECS spent $460 million annually on capital projects. Change orders represent up to 10% of this cost. It is very important to ensure that changes […]
The City has approximately 10.2 million trees, which provide 18,000 hectares of canopy cover. Urban Forestry is responsible for protecting, maintaining, and enhancing the urban forest in the City. Urban Forestry currently assigns tree maintenance work to both City staff and contractors. The City pays on average $1.7 million per month to three contractors to […]
City of Toronto staff rely on their fleet to deliver many services to the public, such as picking up waste, repairing roads, and maintaining our parks and communities. The Fleet Services Division is tasked with keeping this diverse array of vehicles and equipment up and running. This video summarizes the audit report. By The Numbers […]
High Number of Underutilized Vehicles Using an annual threshold of 5,000 km or 125 engine hours, we identified 230 vehicles in 2018 from 15 City divisions and one corporation that were underutilized. This represents 18 per cent of the fleet’s light duty vehicles, up from 15 per cent in 2017. The City paid $10 million […]
Toronto Community Housing Corporation (TCHC) revitalization initiatives are a significant undertaking. They offer the chance to plan and build a community starting from the ground up. TCHC’s revitalization program aims to leverage the value of its lands in order to replace aging buildings and keep the building capital repair backlog from increasing. It also provides an […]
A – Overall Passenger Revenue Loss We estimate that TTC lost at least $64M in passenger revenue in 2018 due to: $61M from fare evasion $3M from malfunctioning Metrolinx equipment (TTC’s analysis) Additional revenue losses from malfunctioning TTC subway fare gates and unattended “crash gates” could not be determined during this phase of the audit, […]