The Auditor General’s 2012 Audit Work Plan included a review of the operations of the five City golf courses managed by Parks, Forestry and Recreation Division. The objective of this review was to determine if opportunities exist to increase revenues or reduce expenses and assess the adequacy of accountability and control over processes used to […]
The Auditor General’s 2011 Audit Work Plan included a review of 311 Toronto operations. An audit report entitled “311 Toronto – Full Potential for Improving Customer Service Has Yet To Be Realized” was presented at the November 23, 2011 Audit Committee meeting. When the 2011 audit was initiated there was no intention of conducting a […]
The Auditor General’s 2011 Work Plan included a review of the City’s use of consultants. Our 2001 audit, “Selection and Hiring of Professional and Consulting Services Review”, identified issues related to the procuring, recording and reporting on the City’s use of consultants. http://www.toronto.ca/audit/2001/selection_prof_consulting_june19_final.pdf The objective of this review was to determine if certain issues identified […]
The Auditor General’s Audit Work Plan included a review of the controls implemented by Transportation Services to maintain an inventory of traffic control devices. The objective of this review was to assess if the Traffic Plant Installation and Maintenance (TPIM) unit, in Transportation Services, maintains effective controls to safeguard the inventory of traffic control devices. […]
The Auditor General’s 2011 Work Plan included a review of the management and administration of City divisional accounts receivable. The objective of this review was to assess divisional practices for billing and collecting service related revenue owed the City for services provided to customers. Examples of divisional service related accounts receivable include recreational program registration […]
The Auditor General’s 2011 Work Plan included a review of the City’s Energy Retrofit Program. The Energy Retrofit Program is one step in the City’s Environmental Plan. The objective of this review was to evaluate the management of the energy retrofit program and processes with respect to the monitoring and measuring of energy savings with […]
In March 2011 the Auditor General issued two audit reports pertaining to the Toronto Community Housing Corporation (TCHC). Both reports were tabled with the Board of Directors of TCHC and were subsequently forwarded to Executive Committee. At that time concerns were expressed that the normal reporting process for both audit reports had been bypassed as […]
The Auditor General’s Work Plan included a review of enforcement and revenue collection for commercial and residential encroachments. More specifically, we selected the front yard and boulevard parking program for review. This report includes nine recommendations and includes management’s response to each one of the recommendations. The implementation of the recommendations contained in this report […]
This review was conducted as part of the Auditor General’s 2011 Audit Work Plan. The objective of this review was to assess the extent to which Toronto Community Housing Corporation’s (TCHC) fleet activities are managed efficiently and effectively with due regard for value for money and to ensure that the management and use of the […]