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The Auditor General’s 2011 Work Plan included a review of the management and administration of City divisional accounts receivable. The objective of this review was to assess divisional practices for billing and collecting service related revenue owed the City for services provided to customers. Examples of divisional service related accounts receivable include recreational program registration fees, park facility rentals, rent for property administered by Facilities Management and street and road allowance fees collected by Transportation Services. The audit did not include the management of property tax and water billing receivables.

The audit results are presented in the attached report entitled “Review of The Management of the City’s Divisional Accounts Receivable.”

This report contains eight recommendations along with a management response to each of the recommendations. The implementation of these recommendations will improve accounts receivable collection efforts, operational efficiencies and internal controls.