The Auditor General’s 2012 Audit Work Plan included a review of Wheel-Trans operations. Provision of accessible transit services is governed by provincial legislation. Wheel-Trans provides specialized accessible transit services within the City of Toronto to persons with mobility difficulties. Using accessible buses, accessible taxis and sedan taxis, Wheel-Trans provided approximately 2.7 million door-to-door trips to […]
The Auditor General’s 2012 Audit Work Plan included a review of processes at Toronto Employment and Social Services Division (TESS), for verifying reporting of income by clients. The objective of this review was to assess controls over the income reporting process at TESS. The review focused on the reporting of income by clients who were […]
The Auditor General’s Audit Work Plan included a review of storage warehouses. The objective of this review was to determine if City stores run by the Materials Management Stores and Distribution Unit in Purchasing and Materials Management Division are being fully utilized and providing cost-effective services. The findings are relevant for all store operations in […]
The Auditor General’s Audit Work Plan included a review of the eCity Vision framework. The eCity Vision framework endorsed by City Council in 2002 envisioned the use of information technology to create an “enabled City” to make services and information available to the public through multiple channels. The objective of this review was to determine […]
The Auditor General’s Audit Work Plan included a review of the Union Station Revitalization Project. The objective of this review was to assess the adequacy of controls implemented by management with respect to the Union Station Revitalization. This report contains twenty recommendations along with a management response to each of the recommendations. The implementation of […]
The Auditor General’s 2012 Audit Work Plan included a review of the operations of the five City golf courses managed by Parks, Forestry and Recreation Division. The objective of this review was to determine if opportunities exist to increase revenues or reduce expenses and assess the adequacy of accountability and control over processes used to […]
The Auditor General’s 2011 Audit Work Plan included a review of 311 Toronto operations. An audit report entitled “311 Toronto – Full Potential for Improving Customer Service Has Yet To Be Realized” was presented at the November 23, 2011 Audit Committee meeting. When the 2011 audit was initiated there was no intention of conducting a […]
The Auditor General’s 2011 Work Plan included a review of the City’s use of consultants. Our 2001 audit, “Selection and Hiring of Professional and Consulting Services Review”, identified issues related to the procuring, recording and reporting on the City’s use of consultants. http://www.toronto.ca/audit/2001/selection_prof_consulting_june19_final.pdf The objective of this review was to determine if certain issues identified […]
The Auditor General’s Audit Work Plan included a review of the controls implemented by Transportation Services to maintain an inventory of traffic control devices. The objective of this review was to assess if the Traffic Plant Installation and Maintenance (TPIM) unit, in Transportation Services, maintains effective controls to safeguard the inventory of traffic control devices. […]