The Auditor General’s 2012 Audit Work Plan included a review of Wheel-Trans operations. Provision of accessible transit services is governed by provincial legislation. Wheel-Trans provides specialized accessible transit services within the City of Toronto to persons with mobility difficulties. Using accessible buses, accessible taxis and sedan taxis, Wheel-Trans provided approximately 2.7 million door-to-door trips to over 41,000 registrants in 2011.
The objective of the audit was to assess the effectiveness and efficiency of Wheel-Trans operations and services, and to identify improvement opportunities. The audit results and recommendations are contained in the attached report entitled “Review of Wheel-Trans Services – Sustaining Level and Quality of Service Requires Changes to the Program.”