The Auditor General’s 2013 Audit Work Plan included an audit of the Toronto Transit Commission (TTC) bus maintenance program. The TTC Bus Maintenance and Shops Department provides regular maintenance and repair services to a large fleet of vehicles and equipment. Due to the Department’s extensive operations, the audit was divided into two separate phases. Phase […]
The objective of this review was to identify opportunities to improve operational efficiency and effectiveness of building inspection services provided by Toronto Building. The review also assessed compliance with legislative requirements as well as established Divisional policies and procedures. Key issues identified in our report relate to the following areas: No inspection of 98,000 permits […]
The Auditor General’s 2013 Audit Work Plan included a review of controls over payroll and scheduling processes at the City Emergency Medical Services Division (EMS). This review was selected due to: the significant amount of funds involved the number of complaints received by the Auditor General’s Fraud and Waste Hotline This report identifies a number […]
The Auditor General’s 2013 Audit Work Plan included a review of the IT Service Desk Unit in the Information Technology Division. The objective of this review was to assess adequacy of management controls to ensure the effective operation of the IT Service Desk and timely resolution of end-user requests, incidents and problems. This report contains […]
The Auditor General initiated this review as a result of a number of complaints received by the City’s Fraud and Waste Hotline. Generally, investigations relating to complaints to the Fraud and Waste Hotline are summarized in our annual report on the activities of the Hotline program and as a result are not reported separately. In […]
A review of contracts with various providers of services to the Toronto Employment and Social Services Division (TESS) was included in the Auditor General’s Audit Work Plan. TESS maintains contracts with a number of third-party organizations to prepare Ontario Works recipients for employment opportunities. This audit reviewed agreements between TESS and various service providers. Specific […]
The Auditor General’s Office recently completed a review of Transportation Services local road resurfacing contracts. The report entitled “Local Road Resurfacing – Contract Management Issues” is available at: http://www.toronto.ca/legdocs/mmis/2013/au/bgrd/backgroundfile-58415.pdf The report identified issues in the areas of progress payments, quality assurance and project documentation. It was determined that supplementary audit work on road measurement practices […]
The Auditor General’s Work Plan included an operational review of Toronto Fire Services. Specifically, the objective of this audit was to review training activities at Toronto Fire Services in order to identify opportunities for improving the management, administration and effectiveness of firefighter training and recruitment programs. The review identified a number of issues that highlight […]
The Auditor General’s Audit Work Plan included a review of Transportation Services’ Summer Road Maintenance Program. The Division has recently realigned priorities with more emphasis being placed on road preventive maintenance activities. As a result, additional capital funding has been allocated to road resurfacing in order to extend the useful life of roads. In 2012, […]