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The Auditor General’s 2013 Audit Work Plan included a review of controls over payroll and scheduling processes at the City Emergency Medical Services Division (EMS). This review was selected due to:

  • the significant amount of funds involved
  • the number of complaints received by the Auditor General’s Fraud and Waste Hotline

This report identifies a number of opportunities to strengthen payroll processes. Implementation of the 12 recommendations contained in this report will improve controls over the administration and management of EMS scheduling, payroll and information technology processes.