It is important to analyze long-term multi-million dollar contracts that are ready for renewal to assess if the City is receiving value for money before entering into new contracts. This report considers whether the City was receiving the best value for money by contracting out winter maintenance services (vs an in-house solution) and identifies opportunities […]
The Auditor General reviews the implementation status of recommendations made through her audit and investigation reports. The results of the review are reported to City Council through the Audit Committee. Our Office implemented a new audit management technology solution. As an extension of the new system, we integrated continuous tracking of the implementation status of […]
In December 2020, City Council adopted a motion requesting the Auditor General to consider adding to the Auditor General’s 2021 Work Plan an audit of previous replacement rental units to assess whether the CreateTO incident was an isolated issue and whether units were allocated in accordance with City policy. This report provides a response to […]
In late 2017, the City’s Fraud and Waste Hotline (operated by the Auditor General’s Office) received a complaint regarding TPA’s vendor (“the Vendor”) of Pay & Display machines and related services. The Auditor General undertook an initial assessment of the allegations to better understand the information provided and to consider what actions would be appropriate […]
Why this Follow-Up Matters More than 1.5 years since our original audit, concerns persist – the City is still not receiving value-for-money for tree maintenance. Our follow-up review highlights problems with how Parks, Forestry and Recreation (PFR) is managing and administering these services. This is consistent with our 2019 audit results. PFR needs to put […]
The Auditor General reviews the implementation status of recommendations made through her audit and investigation reports. The results of the review are reported to City Council through the Audit Committee. The Auditor General’s follow-up work was impacted by the COVID-19 pandemic. In 2020, we deferred our follow-up work that was in-progress to enable City divisions […]
Over the past decade, the City of Toronto, like other large organizations, is increasingly conducting business and key operations online in a networked environment. This makes operations more efficient and citizens are served better. The purpose of this report is to communicate security incidents that occurred at a City division and a City organization and […]
Why This Review Matters In early 2020, Auditor General became aware of a security incident in the City’s HR system through a Fraud Hotline complaint. The HR system collects and stores significant information relating to users, such as employees and elected officials. Given the importance of information privacy and cybersecurity, the Auditor General immediately initiated […]
The coronavirus pandemic brought unexpected challenges to the City and its residents. The City has shown incredible resilience in adapting to continuously changing circumstances in order to deliver vital programs and services. Like much of the City, my Office quickly adapted to working remotely from the onset of the pandemic. Because of the temporary shortage […]