Why This Audit Matters The Information & Technology Division has prepared an IT Portfolio Integrated Plan for achieving the eCity goals, which were established in 2012. The purpose of this plan was to improve online service delivery and to update the City’s overall IT environment to ensure it is aligned with the City’s IT vision. […]
Our Office is proud of the work we do to ensure Torontonians’ tax dollars are well spent and that City programs are effectively run. This Annual Report summarizes the savings and other benefits achieved by my Office, and provides an update on what we’ll be working on in 2018. 2017 was a busy year for […]
The Fraud and Waste Hotline program has received more than 8,900 complaints about fraud, waste or wrongdoing at the City of Toronto since it was established in 2002. In the past five years alone, the program has identified $17 million cumulative actual and potential losses, and $12.4 million in actual losses. The program also identified […]
The key functions of the Municipal Licensing and Standards Division (MLS) in licensing include issuing and renewing business and trade licences, as well as conducting various inspection and enforcement activities. The Licensing Enforcement Unit is divided into three districts: East, Central, and West. The objective of our audit was to assess the effectiveness and efficiency of […]
Holistic services are defined as “Any modality used as a tool for therapeutic and wellness purposes…” In a 2014 presentation about holistic centres, the City’s Municipal Licensing and Standards Division (MLS) indicated that “the majority of the individuals who were issued a holistic centre and/or a holistic practitioner’s licence by the City are offering body […]
By-law 545 gives the City’s Municipal Licensing and Standards Division (MLS) the power to license and inspect a variety of businesses and trades in the City. The purpose of licensing is to ensure public health and safety, consumer protection and nuisance control. Nightclubs are defined as “A premises, including but not limited to a dance […]
The Complaint The Fraud & Waste Hotline received a complaint suggesting there was a financial incentive for conditional permit (CP) applicants to obtain above-grade CPs in advance of scheduled development charges (DC) rate increases; and, some above-grade CPs were not issued in full compliance with section 8(3) of the Building Code Act (BCA). Why This […]