The Auditor General’s audits and investigations provide independent information for City Council to hold City administrators accountable for providing stewardship over public funds. The Auditor General’s work helps to identify and mitigate risks the City faces, improve accountability, strengthen management controls, and enhance the efficiency and effectiveness of City operations. The purpose of this report […]
This report provides information regarding the implementation status of publicly reported recommendations made by the Forensic Unit. These recommendations were made in the context of the annual reports on the Fraud and Waste Hotline and investigations. Following up on outstanding recommendations from previous reports is important and ensures that management has taken appropriate action to […]
There is a limited supply of social housing resulting in long wait times for people seeking rent-geared-to-income (RGI) assistance. Effective eligibility reviews are a key safeguard for ensuring the nearly $385 million in annual subsidy funding helps people who genuinely need RGI. Annually, an average of about $7,200 in RGI assistance is provided to each […]
In accordance with Chapter 3 of the Toronto Municipal Code, the Auditor General is submitting her 2020 Operating Budget request to the Audit Committee for consideration and recommendation to City Council. The attached report provides information relating to the Auditor General’s 2020 Operating Budget request of $6.701 million. This is essentially the same budget as […]
Over the past decade, the City of Toronto, like other large organizations, is increasingly conducting business and key operations online and in a networked environment. This makes operations more efficient and citizens are served better. The City stores a vast amount of confidential and sensitive data, such as information about employees and citizens’ personal records. […]
This report provides the results of an extensive investigation into an allegation of reprisal from a former City of Toronto employee whose position was terminated. The former employee alleged their position was terminated because they previously made a wrongdoing complaint and another reprisal complaint. The Auditor General’s Office (AGO) has the responsibility to investigate reprisal, […]
The City, TCHC, and other housing providers must work together to break down barriers that keep people from moving along the housing continuum towards stable housing. A – Improving the Integrity of Waiting List Data Maintaining an accurate and current centralized RGI waiting list is key to getting people efficiently housed. When housing units become […]
In our report entitled “Audit of Information Technology Vulnerability and Penetration Testing – Phase 1: External Penetration Testing” we highlighted to the City management that insufficient preparation to manage cyber threats is widely considered as one of the most critical operational risks facing the organizations. The City, as well as its agencies and corporations are […]
To save on invoice processing costs, the City processes a significant number of invoices (over 30% of total City payments) through the interface bill payment process. This process allows vendors to submit multiple invoices through a consolidated electronic file. The audit identified continuous improvement opportunities to better-leverage data for effective contract management, strategic procurement and […]