Why This Audit Matters This audit was initiated in response to concerns from City staff, management, and Councillors that low dollar value purchasing (under $3,000) takes too long. Given the City’s large volume of low dollar value purchases, increasing the efficiency of its procurement and payment processes can significantly impact divisional operations. Audit Objective This […]
Why This Audit Matters Utility cuts can lead to traffic disruptions and construction-related complaints. Inadequate utility cut restoration can deteriorate City roads and sidewalks or result in road hazards, increasing safety risks for drivers, cyclists and pedestrians. As a result, it is crucial for the City to effectively manage the utility cut process. Background Since […]
Why This Audit Matters Workforce planning and management, including succession planning, are critical in ensuring that the Toronto Transit Commission’s (TTC) non-union workforce meets its operational requirements to support providing public transit services to the City of Toronto, particularly as the number of employees at or nearing retirement eligibility is increasing. Background This audit assessed […]
Why This Audit Matters People experiencing homelessness are particularly vulnerable to illness and injury due to exposure to cold temperatures. Toronto Shelter and Support Services (TSSS) provides indoor spaces and services to support individuals experiencing homelessness during the cold winter months. Background Our audit aimed to answer whether there are opportunities (1) to minimize people […]
Why This Audit Matters City parks play a vital role in enhancing the quality of life for people of all ages. Ensuring the ongoing maintenance and repair of park assets and amenities is key to ensuring safe and well functioning public spaces. Background This audit is the second phase of the operational review of the […]
Why This Audit Matters Software licences are a significant and growing cost, as the City embraces digital infrastructure and automates its systems and processes. It is important to maximize the value of the City’s investment in software and ensure that acquired software licences and subscriptions are carefully planned, managed, and deployed in a timely manner. […]
Why This Audit Matters Beautiful, clean and safe parks are important community spaces that contribute to the quality of life in Toronto’s communities. City crews of the Parks Branch are responsible for maintaining the City’s parks to ensure service level standards are met. Background This report presents the first phase of the audit which aimed […]
Why This Audit Matters The City’s unsolicited proposal policy and process sets out expectations for how divisions respond to unsolicited proposals in a manner that ensures transparency, fairness, best value for the City. This audit reinforces the importance of management’s leadership and commitment to ensuring openness, fairness, and transparency in City procurement. Background Unsolicited proposals […]
Toronto Hydro Corporation (“Toronto Hydro”) is fully owned by the City of Toronto and employs over 1,300 staff. The company delivers electricity to approximately 793,000 customers in Toronto, representing approximately 18% of all electricity consumed in the Province of Ontario. Information technology (IT) plays an important role in all aspects of Toronto Hydro’s operations and […]