WHY THIS AUDIT MATTERS The Administrative Penalty System (APS) is the City’s process to resolve disputes and collect payments for administrative penalties, which are imposed for various traffic by-law and statute violations. The City implemented its APS to resolve by-law disputes more efficiently than it had through the provincial court. Timely dispute resolution and collections […]
Why This Audit Matters Solid Waste Management Services (SWMS) is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste. If solid waste accumulates in public areas and in local bodies of water, it can degrade our environment and negatively impact human health. Background This audit assessed whether SWMS […]
The Toronto Public Library (TPL) operates the largest public library system in Canada through TPL’s network of 100 branches across Toronto. In 2024, there were 13.4 million in-branch visits and 31.5 million online visits, with approximately 1.1 million registered library cardholders.1 The TPL’s 2025 operating budget was $269 million, funded mostly by the City of […]
Why This Audit Matters Information Technology (IT) serves a crucial role in enabling the Toronto Police Service (TPS) to effectively deliver policing services to Toronto’s residents. Key TPS IT systems are currently undergoing major transformations. Strong governance by TPS and oversight by the Toronto Police Service Board (TPSB) is essential to support effective and successful […]
The Auditor General included a cybersecurity audit of Exhibition Place, an agency of the City of Toronto, in her 2025 Work Plan. Exhibition Place is Canada’s largest convention centre and entertainment and sports venue, generating $595 million[1] in economic impact annually and $67.3 million in revenue in 2024. Phase One of this cybersecurity audit was […]
Why This Audit Matters The Corporate Real Estate Management (CREM) Division is responsible for delivering some of the City’s largest capital construction projects. Our audit focused on CREM’s processes for reviewing capital project change orders and related documentation as changes on capital projects can result in project delays and significant cost increases. Background This audit […]
Over the years, the Auditor General has issued a significant number of reports and recommendations to provide independent assessments on the quality of stewardship over public funds and whether value for money is achieved in operating City divisions, and certain City agencies and corporations. The Auditor General periodically issues a report to highlight common themes […]
The purpose of this report is to update the Audit Committee on the Auditor General’s decision in considering City Council’s request to include an investigation into SmartTrack implementation in her 2026 Work Plan, and to report back on any required changes to the timeline of other work in her Work Plan. The report also provides […]
The Exhibition Place is an agency of the City of Toronto and managed by the Board of Governors of Exhibition Place. As Canada’s largest exhibition and convention centre, the Exhibition Place is used for conventions, conferences, trade shows, entertainment and sporting events, public celebrations, festivals, and cultural attractions, generating over $594.5 million per year in […]