Why This Audit Matters People experiencing homelessness are particularly vulnerable to illness and injury due to exposure to cold temperatures. Toronto Shelter and Support Services (TSSS) provides indoor spaces and services to support individuals experiencing homelessness during the cold winter months. Background Our audit aimed to answer whether there are opportunities (1) to minimize people […]
Why This Audit Matters City parks play a vital role in enhancing the quality of life for people of all ages. Ensuring the ongoing maintenance and repair of park assets and amenities is key to ensuring safe and well functioning public spaces. Background This audit is the second phase of the operational review of the […]
This report provides information about the Auditor General’s Office 2024 activities and the financial and non-financial benefits achieved by the City through its implementation of report recommendations. In 2024, the Auditor General’s Office presented 10 audit, investigation, and cybersecurity reports with 86 recommendations, as well as a consolidated report on the status of previous Auditor […]
Why This Audit Matters Software licences are a significant and growing cost, as the City embraces digital infrastructure and automates its systems and processes. It is important to maximize the value of the City’s investment in software and ensure that acquired software licences and subscriptions are carefully planned, managed, and deployed in a timely manner. […]
The purpose of this report is to provide City Council with the Auditor General’s 2025 Work Plan, which contains projects that are in progress or will begin in 2025, and many new projects on the horizon to commence in either late 2025 or 2026. These audit projects are identified through a City-wide risk and opportunities […]
Why This Audit Matters Beautiful, clean and safe parks are important community spaces that contribute to the quality of life in Toronto’s communities. City crews of the Parks Branch are responsible for maintaining the City’s parks to ensure service level standards are met. Background This report presents the first phase of the audit which aimed […]
Why This Audit Matters The City’s unsolicited proposal policy and process sets out expectations for how divisions respond to unsolicited proposals in a manner that ensures transparency, fairness, best value for the City. This audit reinforces the importance of management’s leadership and commitment to ensuring openness, fairness, and transparency in City procurement. Background Unsolicited proposals […]
The Auditor General’s 2024 Work Plan included a cybersecurity audit of the Toronto Community Housing Corporation (TCHC). TCHC also provides information technology services to Toronto Seniors Housing Corporation (TSHC) which is integrated with TCHC’s enterprise information technology infrastructure and environment. As such, we also included TSHC’s systems in our audit scope. Phase One of this […]
Toronto Hydro Corporation (“Toronto Hydro”) is fully owned by the City of Toronto and employs over 1,300 staff. The company delivers electricity to approximately 793,000 customers in Toronto, representing approximately 18% of all electricity consumed in the Province of Ontario. Information technology (IT) plays an important role in all aspects of Toronto Hydro’s operations and […]