The Fraud and Waste Hotline program has received more than 8,900 complaints about fraud, waste or wrongdoing at the City of Toronto since it was established in 2002. In the past five years alone, the program has identified $17 million cumulative actual and potential losses, and $12.4 million in actual losses. The program also identified […]
The key functions of the Municipal Licensing and Standards Division (MLS) in licensing include issuing and renewing business and trade licences, as well as conducting various inspection and enforcement activities. The Licensing Enforcement Unit is divided into three districts: East, Central, and West. The objective of our audit was to assess the effectiveness and efficiency of […]
Holistic services are defined as “Any modality used as a tool for therapeutic and wellness purposes…” In a 2014 presentation about holistic centres, the City’s Municipal Licensing and Standards Division (MLS) indicated that “the majority of the individuals who were issued a holistic centre and/or a holistic practitioner’s licence by the City are offering body […]
By-law 545 gives the City’s Municipal Licensing and Standards Division (MLS) the power to license and inspect a variety of businesses and trades in the City. The purpose of licensing is to ensure public health and safety, consumer protection and nuisance control. Nightclubs are defined as “A premises, including but not limited to a dance […]
The Complaint The Fraud & Waste Hotline received a complaint suggesting there was a financial incentive for conditional permit (CP) applicants to obtain above-grade CPs in advance of scheduled development charges (DC) rate increases; and, some above-grade CPs were not issued in full compliance with section 8(3) of the Building Code Act (BCA). Why This […]
Toronto is experiencing more severe storms. These storms increase the pressure on the sewer systems and overland drainage routes such as roads, local rivers and streams. The City has made and continues to make significant investments to refurbish and upgrade sewer and storm water infrastructure through the Basement Flooding Protection Program. This is a multi-year and comprehensive program to improve sewer system and overland drainage […]
A vendor roster is a list of sellers (suppliers, consultants, contractors, etc.) created by the City for a specific type of future purchase. By evaluating and pre-qualifying vendors upfront, the City saves time and resources by making future purchases under a simplified process. This procurement option was introduced at the City around 2008. Why This […]
This report, dated October 13, 2017, provides the Auditor General’s findings primarily in relation to whether there was any political interference involved in the crafting and dissemination of a particular briefing note about large transit project options for the City of Toronto. The title of this particular briefing note, dated June 29, 2016, is Issues Relating […]