Why This Review Matters In early 2020, Auditor General became aware of a security incident in the City’s HR system through a Fraud Hotline complaint. The HR system collects and stores significant information relating to users, such as employees and elected officials. Given the importance of information privacy and cybersecurity, the Auditor General immediately initiated […]
The coronavirus pandemic brought unexpected challenges to the City and its residents. The City has shown incredible resilience in adapting to continuously changing circumstances in order to deliver vital programs and services. Like much of the City, my Office quickly adapted to working remotely from the onset of the pandemic. Because of the temporary shortage […]
Benefits of the Fraud and Waste Hotline Program Protect City assets Reduce losses Deter fraud, wrongdoing and waste Strengthen internal controls Improve policies and procedures Increase operational efficiencies Identify trends, address risks, make action-oriented recommendations to management and inform our audit work plan Responsibility To Report Wrongdoing The Disclosure of Wrongdoing and Reprisal Protection policy, […]
The attached report summarizes the results of the Auditor General’s review of allegations of fraud. The case involved two BIAs resulting from the actions of a consultant who worked for each Business Improvement Area (BIA) at different times beginning in 2017. This investigation was initiated based on concerns raised by the City’s BIA office of […]
The Auditor General’s audits and investigations provide independent information for City Council to hold City administrators accountable for providing stewardship over public funds. The Auditor General’s work helps to identify and mitigate risks the City faces, improve accountability, strengthen management controls, and enhance the efficiency and effectiveness of City operations. The purpose of this report […]
In accordance with Chapter 3 of the Toronto Municipal Code, the Auditor General is submitting her 2021 Operating Budget request to the Audit Committee for consideration and recommendation to City Council. The attached report provides information relating to the Auditor General’s 2021 Operating Budget request of $6.651 million. This is slightly less than the base […]
Why This Audit Matters Because the contractors perform the majority of winter road maintenance activities for the City, it is critical that the Division properly designs and manages the contracts. If contractors do not meet their required service levels during winter snow events, the Division may not be able to ensure public and road safety […]
Torontonians rely on a healthy City workforce to provide services. Employees depend on their health benefit plan to support them in remaining healthy. Fraud detection and prevention helps improve the sustainability of health benefit plans. This investigation confirms that the City has implemented past Auditor General recommendations around health benefits. Because of that, the City […]
In 2019 the City spent $152 million to provide employee health benefits. Dental benefits amounted to $51.9 million or 34 per cent of total benefit costs. Testing the controls to ensure claims are reasonable and legitimate and reviewing plan design provides a measure of assurance to City Council that the City is receiving the best […]