The purpose of this report is to provide City Council with the Auditor General’s 2026 Work Plan, which contains projects that are in progress or will begin in 2026, new projects on the horizon that may commence in either late 2026 or 2027, and a backlog list of potential future audit projects for the longer […]
Why This Audit Matters Maintaining City sewer systems in a state of good repair is essential to provide reliable sewer services for Toronto and maximize a return on assets. Aging infrastructure and lack of maintenance can lead to asset failures. Background Toronto Water engages and oversees contractors and consultants to carry out state-of-good-repair (SOGR) projects. […]
Why This Report Matters The FIFA World Cup 2026 is a large international event, also called Mega event, with six matches to be hosted by the City of Toronto at a budget of $380 million. Given the magnitude and financial impact of the FIFA World Cup 2026, including involvement with other levels of government, this […]
Why This Follow-up Matters Contracted winter maintenance services are part of the City’s snow and ice management plan to ensure the safety and mobility of all road, sidewalk, cycle, and path users. In March 2025, City Council requested that the Auditor General (AG) review whether previous AG recommendations were implemented by management ahead of the February […]
Why the Follow-Up Process Matters The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations. Benefits from Recommendations City divisions have made good progress as outlined in the Noteworthy Results section of the report. The financial benefits identified in […]
Why This Audit Matters This audit was initiated in response to concerns from City staff, management, and Councillors that low dollar value purchasing (under $3,000) takes too long. Given the City’s large volume of low dollar value purchases, increasing the efficiency of its procurement and payment processes can significantly impact divisional operations. Audit Objective This […]
Why This Audit Matters Utility cuts can lead to traffic disruptions and construction-related complaints. Inadequate utility cut restoration can deteriorate City roads and sidewalks or result in road hazards, increasing safety risks for drivers, cyclists and pedestrians. As a result, it is crucial for the City to effectively manage the utility cut process. Background Since […]
The Complaint The Auditor General’s Fraud & Waste Hotline received a complaint alleging that 14 of the City’s electricity accounts were switched from Toronto Hydro to two different third-party energy retailers without the City’s knowledge. The Corporate Real Estate Management (CREM) Division, upon following up with Toronto Hydro and the two energy retailers, discovered that […]
Why This Audit Matters Workforce planning and management, including succession planning, are critical in ensuring that the Toronto Transit Commission’s (TTC) non-union workforce meets its operational requirements to support providing public transit services to the City of Toronto, particularly as the number of employees at or nearing retirement eligibility is increasing. Background This audit assessed […]