This report provides an update to information included in the Auditor General’s report (June 28, 2023), “Winter Maintenance Program Follow-Up: Status of Previous Auditor General’s Recommendations & Processes to Hold Contractors Accountable to New Contract Terms“. The Winter Maintenance Program Follow-Up report identified that Transportation Services was still working to implement 13 of the 22 […]
Why This Follow-Up Matters Contracted winter maintenance services are part of the City’s snow and ice management plan that is designed to prioritize the safety and mobility of all road, sidewalk, cycle, and path users. Nearly $1.5B in winter maintenance contracts (over a 10-year term) were awarded in December 2021. City Council voted to have […]
Why Follow-Up Matters Management’s actions to implement the Auditor General’s recommendations result in various benefits to the City, including non-financial benefits of strengthening internal controls to mitigate risks and continually improving how services are delivered. There are also financial benefits – the Auditor General’s 2022 Annual Report noted that management’s actions to implement recommendations have […]
This report provides the results of our follow-up of selected recommendations conducted in the second half of 2022, and a high-level summary of outstanding recommendations for all City divisions and its agencies and corporations, as of December 30, 2022. Since inception (January 1999) to December 2022, the Auditor General has verified 80% of recommendations as […]
The Auditor General has proactively raised concerns about evolving cybersecurity threats to the City and its Agencies and Corporations. These threats are real and large-scale attacks have disrupted public services in jurisdictions across North America and around the world, such as emergency response systems, utility services and law enforcement operations. A SCADA system, also known […]
This consolidated status report summarizes the 2021 recommendation follow-up results for all City divisions, the City Manager’s Office, agencies and corporations, and recommendations issued by the Auditor General’s Forensic Unit. During 2021, we verified 177 recommendations. Since inception, the Auditor General has verified 81% of recommendations as fully implemented or no longer relevant. We performed […]
The Auditor General reviews the implementation status of recommendations made through her audit and investigation reports. The results of the review are reported to City Council through the Audit Committee. Our Office implemented a new audit management technology solution. As an extension of the new system, we integrated continuous tracking of the implementation status of […]
Why this Follow-Up Matters More than 1.5 years since our original audit, concerns persist – the City is still not receiving value-for-money for tree maintenance. Our follow-up review highlights problems with how Parks, Forestry and Recreation (PFR) is managing and administering these services. This is consistent with our 2019 audit results. PFR needs to put […]
The Auditor General reviews the implementation status of recommendations made through her audit and investigation reports. The results of the review are reported to City Council through the Audit Committee. The Auditor General’s follow-up work was impacted by the COVID-19 pandemic. In 2020, we deferred our follow-up work that was in-progress to enable City divisions […]