This is the Auditor General’s first review of the Toronto Transit Commission’s (TTC) Telecommunication contracts and payments. A high volume of transactions, frequent service changes and multiple price plans create a high risk of overpayments. Effective management of service plans and telecommunication resources provide opportunities for savings. An audit of the City of Toronto’s (City) […]
Licensed child care services in Toronto are the most expensive in the country, and they’re unaffordable for 75% of parents. For families who are not eligible for a child care fee subsidy, the high costs of licensed child care can present a significant financial burden, to the extent that some parents cannot participate in the […]
“Every unpaid fine undermines the justice system, frustrates our law enforcement officers, and denies local governments much-needed revenue in challenging economic times.”— Alok Mukherjee, Former Chair of the Toronto Police Services Board POA offences include violations of the Highway Traffic Act, Compulsory Automobile Insurance Act, City Bylaws and many more. The Province transferred the responsibility […]
Why This Audit Matters The Information & Technology Division has prepared an IT Portfolio Integrated Plan for achieving the eCity goals, which were established in 2012. The purpose of this plan was to improve online service delivery and to update the City’s overall IT environment to ensure it is aligned with the City’s IT vision. […]
The key functions of the Municipal Licensing and Standards Division (MLS) in licensing include issuing and renewing business and trade licences, as well as conducting various inspection and enforcement activities. The Licensing Enforcement Unit is divided into three districts: East, Central, and West. The objective of our audit was to assess the effectiveness and efficiency of […]
Holistic services are defined as “Any modality used as a tool for therapeutic and wellness purposes…” In a 2014 presentation about holistic centres, the City’s Municipal Licensing and Standards Division (MLS) indicated that “the majority of the individuals who were issued a holistic centre and/or a holistic practitioner’s licence by the City are offering body […]
By-law 545 gives the City’s Municipal Licensing and Standards Division (MLS) the power to license and inspect a variety of businesses and trades in the City. The purpose of licensing is to ensure public health and safety, consumer protection and nuisance control. Nightclubs are defined as “A premises, including but not limited to a dance […]