Why This Audit Matters Short-term rental services have disrupted housing markets across Canada, with conversion of long-term rental housing stock to short-term. The City’s Short-Term Rental Program aims to limit short-term rental activity to principal residences and safeguard long-term rental residential housing. Our audit identifies ways to improve the overall effectiveness and efficiency of the […]
Why This Audit Matters The Ontario Building Code (Building Code) sets the minimum standards for the design and construction of buildings to minimize risk to the health and safety of occupants. Reviewing and approving building permit applications can help ensure that proposed construction complies with the Building Code, Zoning by-laws, and other Applicable Law. Our […]
Why This Audit Matters Since Toronto’s amalgamation in 1998, City divisions have used various work management systems. These systems mostly operate separately from each other and are difficult to upgrade as approaching their end of life. The Enterprise Work Management Solution (EWMS) program was initiated in 2013 to improve the work management process across the […]
Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]
Why This Audit Matters Toronto Transit Commission (TTC) provides public transit services in the city of Toronto. The TTC streetcar network served 38 million streetcar boardings from January 1 to July 31, 2023. An effective streetcar overhead maintenance and repair program plays a vital role in preventing unexpected asset failures and service delays. In turn, […]
Why This Audit Matters In May 2021, the City of Toronto issued a negotiated request for proposals (NRFP) for winter maintenance services in 11 geographically based contract areas. The non-binding, flexible NRFP procurement process was a new process for most winter maintenance contractors. Nearly $1.5 billion in winter maintenance contracts (over a 10-year term) were […]
Why This Audit Matters The Modular Housing Initiative is an innovative opportunity for the City to respond rapidly to Toronto’s urgent homelessness situation and to reduce pressure on its shelter system. Proper oversight and management of the Modular Housing Initiative is critical to ensure the projects are on time and on budget. Background In April […]
Why This Audit Matters Protecting public health and safety and limiting the probability of certain types of damage or degradation as a result of the design or construction of a building are key objectives of the Ontario Building Code. This is why the Chief Building Official (CBO) and building inspectors role in enforcing the Building […]
PDF version of the ‘At A Glance’ for this report Why This Audit Matters Toronto Police Service (TPS) operates the 9-1-1 Public Safety Answering Point (PSAP) for the City. The PSAP is the first point of contact for those dialing 9-1-1 to receive emergency assistance from fire, ambulance, and police. It plays a crucial role […]