The Auditor General’s 2024 Work Plan included a cybersecurity audit of the Toronto Community Housing Corporation (TCHC). TCHC also provides information technology services to Toronto Seniors Housing Corporation (TSHC) which is integrated with TCHC’s enterprise information technology environment. As such, we also included TSHC’s systems in our audit scope. Confidential attachment 1 is our cybersecurity […]
Why This Audit Matters Toronto Paramedic Services (the Division) provides 24/7 medical emergency pre-hospital care and ambulance transportation. Timely ambulance emergency response is critical, particularly for people with medical issues requiring urgent attention at the hospital. Every second matters for ambulance emergency response, particularly when it is a matter of life or death. What We […]
Why This Audit Matters Short-term rental services have disrupted housing markets across Canada, with conversion of long-term rental housing stock to short-term. The City’s Short-Term Rental Program aims to limit short-term rental activity to principal residences and safeguard long-term rental residential housing. Our audit identifies ways to improve the overall effectiveness and efficiency of the […]
Why This Audit Matters The Ontario Building Code (Building Code) sets the minimum standards for the design and construction of buildings to minimize risk to the health and safety of occupants. Reviewing and approving building permit applications can help ensure that proposed construction complies with the Building Code, Zoning by-laws, and other Applicable Law. Our […]
Why This Audit Matters Since Toronto’s amalgamation in 1998, City divisions have used various work management systems. These systems mostly operate separately from each other and are difficult to upgrade as approaching their end of life. The Enterprise Work Management Solution (EWMS) program was initiated in 2013 to improve the work management process across the […]
Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]
Why This Audit Matters Toronto Transit Commission (TTC) provides public transit services in the city of Toronto. The TTC streetcar network served 38 million streetcar boardings from January 1 to July 31, 2023. An effective streetcar overhead maintenance and repair program plays a vital role in preventing unexpected asset failures and service delays. In turn, […]
Why This Audit Matters In May 2021, the City of Toronto issued a negotiated request for proposals (NRFP) for winter maintenance services in 11 geographically based contract areas. The non-binding, flexible NRFP procurement process was a new process for most winter maintenance contractors. Nearly $1.5 billion in winter maintenance contracts (over a 10-year term) were […]
Why This Audit Matters The Modular Housing Initiative is an innovative opportunity for the City to respond rapidly to Toronto’s urgent homelessness situation and to reduce pressure on its shelter system. Proper oversight and management of the Modular Housing Initiative is critical to ensure the projects are on time and on budget. Background In April […]