The Auditor General’s Work Plan included a review of the software asset management process. The objective of the audit was to determine the adequacy of management controls over the use of software licenses and to examine the procedures being used to ensure the City complies with software license agreements. Software license acquisition and maintenance is […]
The Auditor General’s Audit Work Plan included a review of City telecommunication expenses and controls. This review was selected due to the significant amount of funds involved and the fact that the Auditor General’s Office had not reviewed this area since 2005. In 2013, telecommunication costs for the City were $19.2 million. The objective of […]
The Auditor General’s 2013 Audit Work Plan included a review of the IT Service Desk Unit in the Information Technology Division. The objective of this review was to assess adequacy of management controls to ensure the effective operation of the IT Service Desk and timely resolution of end-user requests, incidents and problems. This report contains […]
The Auditor General’s Work Plan included a review of the Financial Planning, Analysis and Reporting System (FPARS) implementation project. The objectives of this review were to assess the adequacy of measures, controls and processes in place to ensure successful implementation of the FPARS project. This report contains nine recommendations along with a management response to […]
The City stores large amounts of data electronically in many different information systems. Often created independently of each other, data is stored in different formats making the sharing of data across systems very difficult. Having different data formats obstructs the ability of the City divisions, agencies and corporations to perform consistent reporting and analysis required […]
The Auditor General’s Audit Work Plan included a review of the eCity Vision framework. The eCity Vision framework endorsed by City Council in 2002 envisioned the use of information technology to create an “enabled City” to make services and information available to the public through multiple channels. The objective of this review was to determine […]
The objective of our audit was to review the working relationship between the City and its Agencies, Boards and Commissions in relation to information technology disaster recovery planning, City disaster recovery planning policies and procedures and the role of the Information and Technology Division in the creating, coordinating and overseeing disaster recovery planning initiatives for […]
This report represents the results of our review of the Management of City Information Technology Assets conducted as part of the Auditor General’s 2005 Annual Work Plan.