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The Auditor General’s Work Plan included a review of the software asset management process. The objective of the audit was to determine the adequacy of management controls over the use of software licenses and to examine the procedures being used to ensure the City complies with software license agreements.

Software license acquisition and maintenance is a significant investment for the City of Toronto. In 2014, the City spent approximately $14 million on acquisitions and $22 million on maintenance and support of more than 7,200 software titles. The total spent over the past five years was approximately $140 million.

This report contains fourteen recommendations along with management’s response to each of the recommendations. The implementation of these recommendations will improve compliance with software licensing agreements and enhance efficiencies over the administration and management of information technology software assets.