Toronto Transit Commission (TTC) is a public transit agency that provides an average of 1.1 million rides per day on its transit system. Pre-pandemic there were 1.7 million average daily rides. It is the largest public transit system in Canada and the third largest in North America. Canadian Cyber Centre in its ‘National Threat Assessment […]
Why This Audit Matters Toronto Transit Commission (TTC) provides public transit services in the city of Toronto. The TTC streetcar network served 38 million streetcar boardings from January 1 to July 31, 2023. An effective streetcar overhead maintenance and repair program plays a vital role in preventing unexpected asset failures and service delays. In turn, […]
Cyberattacks are widely considered to be one of the most critical operational risks facing organizations. According to the Canadian Centre for Cyber Security Bulletin, 2021: “2021 has been marred by a series of high-profile ransomware attacks around the world… In the first half of 2021, global ransomware attacks increased by 151% when compared with the […]
TTC provides a critical service – carrying millions of Torontonians around Canada’s largest city every day. Due to issues, limitations, and a complicated system, the TTC may not be getting all the passenger revenue it should. TTC and Metrolinx need to work together to resolve these issues. By The Numbers $1.162B: TTC’s total passenger revenue […]
A – Overall Passenger Revenue Loss We estimate that TTC lost at least $64M in passenger revenue in 2018 due to: $61M from fare evasion $3M from malfunctioning Metrolinx equipment (TTC’s analysis) Additional revenue losses from malfunctioning TTC subway fare gates and unattended “crash gates” could not be determined during this phase of the audit, […]
This is the Auditor General’s first review of the Toronto Transit Commission’s (TTC) Telecommunication contracts and payments. A high volume of transactions, frequent service changes and multiple price plans create a high risk of overpayments. Effective management of service plans and telecommunication resources provide opportunities for savings. An audit of the City of Toronto’s (City) […]
This report, dated October 13, 2017, provides the Auditor General’s findings primarily in relation to whether there was any political interference involved in the crafting and dissemination of a particular briefing note about large transit project options for the City of Toronto. The title of this particular briefing note, dated June 29, 2016, is Issues Relating […]
TTC Accounts Payable processes invoices and pays vendors. Vendors send their invoices to Accounts Payable, where staff identify the user department, indicate the purchase order number on the invoice, and forward the invoice to the appropriate department for approval. Departmental staff should ensure that the items received and the invoiced amounts match those set out […]
The purpose of this report is to provide the Audit Committee with a staff progress report on the implementation of recommendations contained in the following two audit reports: “Review of Toronto Transit Commission Bus Maintenance and Shops Department, Phase Two: Non-Revenue Fleet and Equipment Management and Maintenance”, and “Review of Toronto Transit Commission, Non-Revenue Vehicle […]