Why This Audit Matters Short-term rental services have disrupted housing markets across Canada, with conversion of long-term rental housing stock to short-term. The City’s Short-Term Rental Program aims to limit short-term rental activity to principal residences and safeguard long-term rental residential housing. Our audit identifies ways to improve the overall effectiveness and efficiency of the […]
This report provides the results of an investigation into an allegation of reprisal from a City of Toronto employee in the Municipal Licensing and Standards Division. The employee claimed they were facing reprisal by management for disclosing a conflict of interest to the Fraud and Waste Hotline. In accordance with the Toronto Public Service By-law, […]
The key functions of the Municipal Licensing and Standards Division (MLS) in licensing include issuing and renewing business and trade licences, as well as conducting various inspection and enforcement activities. The Licensing Enforcement Unit is divided into three districts: East, Central, and West. The objective of our audit was to assess the effectiveness and efficiency of […]
Holistic services are defined as “Any modality used as a tool for therapeutic and wellness purposes…” In a 2014 presentation about holistic centres, the City’s Municipal Licensing and Standards Division (MLS) indicated that “the majority of the individuals who were issued a holistic centre and/or a holistic practitioner’s licence by the City are offering body […]
By-law 545 gives the City’s Municipal Licensing and Standards Division (MLS) the power to license and inspect a variety of businesses and trades in the City. The purpose of licensing is to ensure public health and safety, consumer protection and nuisance control. Nightclubs are defined as “A premises, including but not limited to a dance […]
The Auditor General’s Work Plan included a review of the Investigation Services Unit in Municipal Licensing and Standards Division. The objective of this review was to assess controls related to by-law enforcement activities performed by the Investigation Services Unit. In addition, the review explored opportunities for operations to become more effective and efficient. The central […]