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The Auditor General’s Work Plan included a review of the Investigation Services Unit in Municipal Licensing and Standards Division. The objective of this review was to assess controls related to by-law enforcement activities performed by the Investigation Services Unit. In addition, the review explored opportunities for operations to become more effective and efficient.

The central theme throughout this report relates to the lack of effective management oversight in the Investigation Services Unit both at the financial and at the operational level.  The lack of oversight has resulted in:

  • A less than effective and efficient organization
  • Non compliance with certain policies and procedures
  • Less than reliable and complete financial and management information.

This report contains 13 recommendations along with a management response to each of the recommendations.  Implementation of the recommendations will significantly improve the administration of the City’s response to by-law complaints.