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The objective of our audit was to review Toronto Transit Commission practices related to the development, management and implementation of information technology projects in order to identify opportunities for improvement as well as cost savings.

The key message conveyed in this report relates to the need to coordinate information technology issues with the City. The City’s recent restructuring of its information technology management process and the hiring of a Chief Information Officer with overall City responsibilities provides an opportunity for the TTC to develop closer information technology relationships with the City.

This report contains 15 recommendations. The implementation of these recommendations will improve the management of information technology projects at the TTC and provide opportunities for cost savings.