The Auditor General’s Work Plan included a review of Toronto Animal Services. The objective of this review was to assess the effectiveness of certain administrative practices with particular emphasis on the processes relating to Animal Licences. This audit did not include a review of revenue controls as this area was the subject of a review by the City Manager’s Internal Audit Division in 2009.
This report contains 11 recommendations along with a management response to each of the recommendations. The implementation of these recommendations will improve the overall effectiveness of the City’s Animal Services program, strengthen controls, improve efficiency and accountability and generate additional revenue.