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The Auditor General’s 2013 Audit Work Plan included an audit of the Toronto Transit Commission (TTC) bus maintenance program. The TTC Bus Maintenance and Shops Department provides regular maintenance and repair services to a large fleet of vehicles and equipment. Due to the Department’s extensive operations, the audit was divided into two separate phases. Phase One, which is the subject of this report, focused on conventional buses. Phase Two will focus on Wheel-Trans accessible buses and non-revenue vehicles.

The objective of the Phase One audit was to assess the operating effectiveness and efficiency of bus maintenance. The audit report includes 18 recommendations the objectives of which are to improve the effectiveness, efficiency and the economy of bus
maintenance operations. All of the audit recommendations are in keeping and supportive of strategic objectives set out in TTC’s Five-Year 2013-2017 corporate Plan. The audit results and recommendations are contained in the attached report entitled “Review of Toronto Transit Commission Bus Maintenance and Shops Department, Phase One: Bus Maintenance and Warranty Administration.” Management responses to the audit recommendations are also attached.