The Auditor General’s Annual Audit Work Plan included a review of the City’s major revenue billing, collection and related processes.
Included in our work plan is a review of revenue collected in relation to the Toronto Island ferry service. Ferry services are operated by the Marine Operations Unit, a unit within the Parks, Forestry and Recreation Division. Due to the fact that much of the revenue collected from ferry service is in the form of cash, it was determined that this area should be selected for audit.
This report contains 10 recommendations related to improvements in ferry service revenue collection and administrative processes. Implementing the recommendations contained in this report will strengthen controls, improve accountability and result in operational efficiencies and potential cost savings.