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The Auditor General’s 2013 Audit Work Plan included a review of employees’ absenteeism due to illness or personal injury. Absenteeism has a direct impact on productivity that often results in additional costs to the city from employment of replacement staff and overtime. In 2013, the estimated direct cost of salaries paid to absent employees amounted to $71.7 million ($89.2 million when ill dependent time is included). The objective for this audit was to determine if there are opportunities to enhance the tracking and reporting of absenteeism performance measures by Human Resources for all City employees.

This report contains three recommendations along with a management response to each of the recommendations.