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The Auditor General’s Audit Work Plan included an audit of City training activities provided by the Human Resources Division. The focus of this review was on the controls regarding the planning, development and implementation of the City enterprise eLearning initiative (ELI).

This audit could not provide assurance that the City is receiving the anticipated value from the investment in ELI, as adequate controls were not in place to ensure costs and benefits associated with the project are being accurately recorded. Addressing the recommendations in this report will ensure the City has useful information available to evaluate the value achieved from the services provided by the vendor, under the current contract. In addition, the information will guide decisions about future investments in ELI.