The Auditor General’s 2015 Audit Work Plan included an audit of the City’s management of Long-Term Disability (LTD) benefits. The audit was divided into two phases. Phase One, which is the subject of this report, focused on City management of LTD benefits. Phase Two will focus on Manulife’s compliance with contract requirements. Manulife is the current Benefits Carrier which administers LTD claims on the City’s behalf.
The goal of the audit is to help ensure the benefit fund is administered with due diligence, and that the City LTD benefit program is integrated with best practices in early intervention, claims assessment and monitoring, as well as accommodating employees to return to work.