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The Auditor General’s Work Plan included an operational review of Real Estate Services Division, Appraisal Services Unit (Appraisal Services). Appraisal Services provides valuation and consulting services to City Divisions, Agencies and Corporations for a variety of real estate matters. The objective of this review was to assess the extent to which Appraisal Services’ operations are efficient, effective and economical, and to identify improvement opportunities.

This report contains eight recommendations along with a management response to each of the recommendations. The implementation of these recommendations have the potential to increase the City’s cost recovery for the provision of appraisal services and further improve overall management effectiveness and efficiency of Appraisal Services.