Complaints received by the Auditor General’s Office (related to suspected fraud or irregular activity involving City resources) may result in an investigation being conducted or may also be referred to City departments for review, as summarized in this report. In some cases, substantiated complaints have or may result in the recovery of funds to the City. In addition, recommendations made to management resulting from investigations conducted and complaints referred to Departments for review and appropriate action, should minimize the risk of fraudulent activities and other improprieties, thereby mitigating potential losses to the City.