The objective of our review was to determine the adequacy of controls over the administration of information technology software owned by the City.
Our review identified opportunities for strengthening controls over information technology software. Specifically, the City should develop a comprehensive software governance plan to address the Information and Technology Division’s overall program for acquiring and managing computer software used throughout the City.
Our audit also identified other areas where computer software management needs improvement. Implementation of the 14 recommendations contained in this report will align City processes more closely with best practices related to computer software management, increase efficiency and improve management control.