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Auditor General’s 2026 Consolidated Follow-up Report – Status of Outstanding Recommendations for City Divisions, Agencies & Corporations

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Image depicting a high-level overview of the Follow-up process. 1. Auditor General's Reports & Recommendations 2. Reports adopted by Audit Committee & City Council 3. Management Actions 4. Management Self-Assessment in Follow-up System 5. Auditor General's Verification 6. Results Reported to Audit Committee & City Council

Why the Follow-Up Process Matters

The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations.

Benefits from Recommendations

The implementation of Auditor General’s recommendations results in financial and non-financial benefits to the City, as reported in the Auditor General’s 2025 Annual Report.

The financial benefits identified in this follow-up cycle are estimated at $14 million. This includes $12.9 million from improvements in protecting revenue from fare evasion at the Toronto Transit Commission (TTC), $817,000 from better contract management of telecommunication contracts at the Toronto Parking Authority (TPA), $140,000 from recovering overpayments, and $124,000 from improved controls on utility payments.

Areas Needing Further Action

Long-outstanding High-Priority Recommendations

High-priority recommendations have significant potential for savings, mitigate health, safety or other significant risks, or have been outstanding for over five years.

At the end of this follow-up cycle, 163 of the 227 high-priority recommendations had been outstanding for five or more years (Figure 4).

The implementation of these recommendations should be expedited. Promptly addressing the Auditor General’s recommendations achieves the greatest value for the City. Implementing recommendations that require City-wide action continues to be a challenge for certain City divisions.

Results of the 2025 Follow-up Cycle

Figure 1

During this follow-up cycle, management reported 186 out of 587 outstanding recommendations as fully implemented (FI) or no longer applicable (NA). The remaining 401 recommendations were not fully implemented (NFI).

We selected 164 out of 186 (Figure 1) recommendations for our review (96 from City divisions and 68 from agencies & corporations). Figure 2 provides the results of our follow-up for City divisions and Table 1 provides the results for agencies and corporations.

Figures 2 and 3

Since 1999, the Auditor General has made 3,755 recommendations in 432 reports, issued up to May 2025 (Figure 3). Of these, 3,292 (88 per cent) recommendations have been closed.

Table 1

* Toronto Police Service

 

Figure 4

Conclusion

Management’s actions to implement the Auditor General’s recommendations contribute to improved internal controls, more effective and efficient operations, and savings for the City and its agencies and corporations. The Auditor General will continue to review actions taken by management to implement her audit, investigation, and other report recommendations, particularly those that are considered high priority.