The Auditor General follows up on the implementation status of outstanding recommendations from her audit reports. The purpose is to verify that Auditor General recommendations are fully implemented and that intended benefits are achieved.
This report provides a consolidated summary on the status of 51 recommendations issued by the Auditor General to the Toronto Police Service (TPS) and the City, from the following two reports:
- Toronto Police Service – Audit of 9-1-1 Public Safety Answering Point Operations – Better Support for Staff, Improved Information Management and Outcomes, 2022
- Review of Toronto Police Service – Opportunities to Support More Effective Responses to Calls for Service – A Journey of Change: Improving Community Safety and Well-Being Outcomes, 2022
This report focuses on 20 recommendations that the TPS and/or City management reported as fully implemented, as of our cut-off date in February 2026. During this follow-up review, we assessed that 15 of these recommendations are fully implemented, one recommendation is no longer applicable, and four are not fully implemented. The remaining 35 in-progress recommendations will be included in a subsequent follow-up review once management assesses them as fully implemented.
The results of our 2026 follow-up review will be included in our consolidated report on the status of outstanding recommendations to be presented at the City’s Audit Committee meeting in July 2026.