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Auditor General’s 2025 Consolidated Follow-up Report – Status of Outstanding Recommendations for City Divisions, Agencies & Corporations

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Cover has a visual diagram showing the steps in the follow-up process.

Why the Follow-Up Process Matters

The follow-up process provides accountability and transparency for City Council and the public by reporting on the status of the implementation of the Auditor General’s recommendations.

Benefits from Recommendations

City divisions have made good progress as outlined in the Noteworthy Results section of the report.

The financial benefits identified in this follow-up cycle are estimated at approximately $37 million. These are achieved from cost avoidance, improving use of City assets and warranties, better contract management, and improved revenue collections.

The non-financial benefits include improving policies and procedures, strengthening compliance, enhanced revenue and billing collection, better contract management and improved cybersecurity.

The financial and non-financial benefits realized by implementing the Auditor General’s recommendations are reported in the Auditor General’s Annual Reports.

Areas Needing Further Action

Long-outstanding High Priority Recommendations

These have significant potential for savings, mitigate health, safety, or other significant risks, or have been outstanding for over five years.

Continued focus is needed to address long outstanding recommendations; at the end of this follow-up cycle 165 of the 222 high priority recommendations are outstanding for 5 or more years.

Promptly addressing Auditor General’s recommendations achieves the greatest value for the City.

Implementing recommendations that require City-wide action continues to be a challenge for certain City divisions.

Results of the 2025 Follow-up Cycle

At the beginning of our review, management reported 209 out of 625 outstanding recommendations as fully implemented or no longer applicable. We selected 169 for review (157 from City divisions and 12 from Toronto Community Housing Corporation (TCHC). The results for this follow-up cycle are summarized below and the results for the TCHC follow-up will be separately reported to the July TCHC Board Meeting.

Pie Char 1 provides the break-up of total 625 recommendations that are outstanding as at May 1, 2024, 416 recommendations not fully implemented and 209 The Pie chart 2 says the Auditor General picked 157 City and 12 Toronto Community Housing Corporation recommendations for review. This Pie chart 3, shows follow-up results for City divisions, 120 recommendations fully implemented, 7 not applicable and 30 not fully implemented

 

This bar graph image outlines the total 222 high priority outstanding recommendations by age groups, 57 recommendations under 5 year, 140 recommendations between 5 to 10 years, and 25 recommendations over 10 years

Conclusion

Management’s actions to implement Auditor General’s recommendations contribute to improving internal controls, more effective and efficient operations, and result in savings for the City.

The Auditor General will, through her follow-up review, continue to review actions taken by the City to implement her audit, investigation, and other report recommendations, particularly those that are considered high priority.